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VOU30
Rank 2
January 23, 2025
Solved

Schedule of my storage heaters doesn't match the off-peak hours on my plan - Can you help me?

  • January 23, 2025
  • 57 replies
  • 2718 views

Hi, I recently moved in this flat. It comes with 2 storage heater which are made by creda. My electricity supplier is OVO and my plan is economy 7 and also have a smart meter. The problem is storage heater come on from 1 pm to 4:30 pm and also at midnight. But my off peak our is midnight to 7 am.There are no thermostat or time switch for the storage heater. Can you guide me with it?

 

Best answer by Chris_OVO

Hey ​@VOU30 & ​@Firedog, 

 

Just posting an update that we’ve managed to get the request pushed through so the meter should be reconfigured with the correct timings. I’ve asked ​@VOU30 to keep an eye on things over the weekend to ensure that the changes are reflected. 

57 replies

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Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
February 14, 2025

Hey ​@VOU30 & ​@Firedog, 

 

Just posting an update that we’ve managed to get the request pushed through so the meter should be reconfigured with the correct timings. I’ve asked ​@VOU30 to keep an eye on things over the weekend to ensure that the changes are reflected. 

Renewable energy jokes never get old.
    Bradley_OVO
    Community Manager
    Bradley_OVO
    Community Leader
    February 14, 2025

    Awesome work ​@Chris_OVO - Thanks for going the extra mile for our community! Also, thank’s to ​@Firedog for keeping on top of this.

     

    ​@VOU30 Please let us know how you get on and fingers crossed we’re at the end of this 🤞

    I'm not lazy, I'm just in energy saving mode!
    V
    Rank 2
    VOU30Author
    Rank 2
    February 14, 2025

    Hey ​@VOU30 & ​@Firedog, 

     

    Just posting an update that we’ve managed to get the request pushed through so the meter should be reconfigured with the correct timings. I’ve asked ​@VOU30 to keep an eye on things over the weekend to ensure that the changes are reflected. 

     

     

    Thank you for go beyond and above. I think the problem is no more. As heater is not consuming electricity now and the sign in the meter remains correct. It's 2:30pm now. Usually on other days change happened from 1 pm and remains till 4:30.

    I can't say enough thanks for this. 

    This forum is awesome.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 14, 2025

      It’s a great Forum isn’t it! :D

      The Forum Moderators can’t usually intervene like that outside of special edge cases, but between the Forum Moderators and Forum Volunteers (like me!), we’re a very powerful resource that can do a ton of magic tricks.

      If you ever need us again, you know where to find us!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Firedog
      Super User
      FiredogSuper User
      Super User
      February 14, 2025

        

      I think the problem is no more.
       

        🙌

       

      I can't say enough thanks for this. 

       

      As far as I’m concerned, you’re very welcome. You too deserve a load of kudos - without your tenacity and engagement, I doubt we’d have got to this conclusion. I’m only sorry that you had to put up with so many apparently clueless support staff, who are clearly in need of some training. I hope ​@Bradley_OVO takes that further. 

      ​@Chris_OVO obviously knew who to ping to get this done - wouldn’t it have been nice if that had happened as soon as the error was nailed down?

      Enjoy!   

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        V
        Rank 2
        VOU30Author
        Rank 2
        February 14, 2025

          

        I think the problem is no more.
         

          🙌

         

        I can't say enough thanks for this. 

         

        As far as I’m concerned, you’re very welcome. You too deserve a load of kudos - without your tenacity and engagement, I doubt we’d have got to this conclusion. I’m only sorry that you had to put up with so many apparently clueless support staff, who are clearly in need of some training. I hope ​@Bradley_OVO takes that further. 

        ​@Chris_OVO obviously knew who to ping to get this done - wouldn’t it have been nice if that had happened as soon as the error was nailed down?

        Enjoy!   

         

        Thank you for the understanding. It was the first time in my life to saw a smart meter or a plan with two rates. Even my previous flat in London doesn't have a smart meter. As a non English speaker it was difficult for me to continue conversations over the phone so many times. You guys were the backbone from where I knew something was not right with my current setup and continued to push. And I've learnt many things through this forum.

          Bradley_OVO
          Community Manager
          Bradley_OVO
          Community Leader
          October 27, 2025

          Just copying in the response from Blastoise here for others:

          “

          Hi ​@Samuel.O_OVO ,

          Update ECAUL/ALCS Configuration usually does the trick! Ask S2 Support if you’re struggling with the SMETS Command!”

          I'm not lazy, I'm just in energy saving mode!
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd