Schedule of my storage heaters doesn't match the off-peak hours on my plan - Can you help me?

They will come on 5th February. I'll post here about the update.

Thanks for keeping us and the thread posted ​@VOU30 

Was interesting to see the comments from the engineer appointment and hopefully now our internal engineers can come out and get this resolved once and for all.

Looking forward to seeing the results!

Hi again ​@VOU30, 

I’m hoping that our Support Team will have done all the relevant checks before booking the appointment, however we do occasionally see appointments booked incorrectly, especially under these sort of complex circumstances. ​@Firedog has pointed out the similarities between your current heating times and Economy 10 times, and I do agree with what he has suggested. 

There is a possibility that the meter is set to Economy 10, rather than being ‘faulty’. If this is the case then this can often be fixed remotely, without the need for an appointment. I’m wondering whether ​@Lukepeniket_OVO might be able to look into this further for you? It might be that the appointment has been booked in correctly, however it is also possible that we can save the wait, and the job, by fixing this remotely.

If that is possible it would be great. I am happy to provide any information if necessary.

There are two distinct settings:

*    The meter’s internal TOU matrix, which should be set to the times and rates dictated by the account’s plan. This changes the register that record consumption so that peak and offpeak usage are correctly reported.
*    The adjoined Auxiliary Load Control Switch (ALCS), which determines when the switched (“offpeak”) circuit is live.

In a properly-configured meter, the offpeak on/off times in these two separate settings will normally coincide. Just occasionally, they don’t, for whatever reason, and there may be a valid one.* If the timings are out of alignment for no good reason, - like here - it isn’t a fault, it’s misconfiguration, quickly corrected by an ECAUL request from OVO.    

Here’s one customer’s remark about getting the same sort of misconfiguration fixed:
 

The right solution? An ECAUL request to update the ALCS.

* E.g. on an Economy 10 tariff, the customer might not want the offpeak circuit activated during the last session of the day, because it’s not necessary to charge the storage heaters just then. He could instead use direct heating (panel or fan heaters, say) after 20:30 for a more comfortable experience at offpeak rates. I don’t know how difficult it is to vary a standard E10 ALCS configuration like this, but if it is doable, it might suit many E10 customers.

Just tagging ​@Lukepeniket_OVO 🙂

Engineer came today. And said meter is ok. The problem can be solved by the OVO remotely. I don't know how many more days they will take.

Sigh. 

An OVO engineer should have been able to call home and make the request while he was on site. A contractor might not have the same access or even know how to make it. 

Was the person who visited an OVO employee or a contractor from a different company? OVO’s vans are variously flashy, but I think they all feature the distinctive green colour and OVO logo, like this one:
  

He is from MDS.

That might explain why then. AFAIK OVO Engineers such as Luke can use the fancy hotline but contractor engineers I’ve spoken to previously can’t.