Skip to main content
Rank 1
July 15, 2025
Solved

RTS meter and seperate meter for heat pump - do I need to switch?

  • July 15, 2025
  • 13 replies
  • 279 views

Hello,

I hope this is the right place - I have an unusual power meter setup, and I'm trying to find out if/how it will be affected by the RTS cutoff.
The main meter is a Scottish white meter, so an Economy 7 type, which was fitted back when we had storage heaters.
We were able to fit a heat pump whilst with SSE, and switched over to a 24/7 dual-rate tariff - the white meter was reprogrammed to a fixed rate I believe, and a separate meter reads the heating circuit.

I'd asked to switch to a smart meter after being advised that I'll need to with the RTS switch-off, and have an appointment coming up, but the only tariffs offered as choices in the email were Economy 9/10, which would be suitable for storage heaters, but not good for a heat pump and would increase the cost of running it.

I'm 85 years old and have poor circulation, so I need to keep the place warm and I'm concerned about the prospect of paying a lot more. The switch-off advice page on homeenergyscotland.org says that "the energy regulator says you shouldn't be worse off because of the change", so I'm trying to find out:
1. Is the white meter I have going to be affected by the switch-off, having been reconfigured to not use timed rates?
2. What sort of options would be available that would be appropriate for my use case, and won't make me worse off for changing?

I replied to the email which the advisor sent me asking about other tariffs, but the reply I got back just said that a specialist heat pump tariff might be more cost effective, and that some suppliers offer these - but not whether Ovo could/would offer one to me! (I showed it to my son, and he thinks that it shows signs of having been AI generated - there's an 'em dash' in the first paragraph?)

Can anyone clarify, please? I'm getting a bit anxious about it all.

Best answer by Lukepeniket_OVO

Hey

 

I do hope everyone’s ok, nice dual mpan setup here.

Do we know what meter the heat pump runs through? I would recommend getting the setup changed to a smart setup as i’m unsure what will happen to a preprogrammed RTS meter.

 

Reason i say to swap to smart is that post install youll be opened up to all sorts of tariffs which could better suit your situation with the heat pump (you have control over it 24/7 am i correct?)

but please before making decisions lets keep talking on this thread so we understand absolutely everything. Being dependent on the heat I want to ensure everything is spot on.

 

13 replies

OVO Engineer
July 21, 2025

Meter board is fine!! 😂 unlikely to be a ACM (engineers will still check when on site).

OVO Operations Excellence Manager and Former Field Operations Team Leader
mgboltAuthor
Rank 1
July 25, 2025

Nukecad,
thank you for the advice re: documentation. I haven't been issued with any, but will ask for some.


Luke,

I agree that the obsolete meter will need to be replaced at some point, yes - I was trying to find a definitive answer there as to what extent and when this will become a problem for a reprogrammed meter such as this one, but I accept that this is outwith anyone's experience.

The reason I can't sign off on getting it replaced as stands is because I can't find any way to contact someone within Ovo Energy who can appreciate that the meter has been repurposed, so an Economy tariff doesn't fit its current use case, and guarantee that I will retain a separate heating circuit and an appropriate tariff.

Here is the guidance I'm referring to from www.homeenergyscotland.org/RTS-switch-off :

"Your supplier doesn’t have to offer the exact same tariff as before, but the energy regulator says you shouldn't be worse off because of the change.

If you’re worried the new tariff will cost you more, like higher heating or night-time rates, you don’t have to accept it right away. You can raise a complaint with your energy supplier and ask them to review it."

I would sooner reach an agreement of what is appropriate at this stage than proceed to raising a complaint, but I need to be able to have the installation assessed by someone with the capacity to advise on both the technical and financial aspects of the installation. Am I any more likely to be able to achieve this via a live chat, as opposed to email, or here?

Would it help if I resubmitted the main points of my issue as separate questions? That I need a smart meter will indeed be the case, but I need to replace like with like.

Firedog
Super User
Super User
July 26, 2025

… I need to be able to have the installation assessed by someone with the capacity to advise on both the technical and financial aspects of the installation.
    ​​

I’m afraid that an assessment like that is well beyond what an electricity supplier’s customer service or community forum can undertake - there are just too many variables. If you’re not up to doing the calculations yourself, you may find an experienced electrician or heating engineer who could help.

The big difference between your current system and one managed by a smart meter is that there won’t be a constant lower-priced feed for heating. Charges will be based solely on when electricity is consumed, not what for. You can see the tariffs available on the Plans page. However, having a heat pump and solar PV panels will have to be taken into account and will complicate the assessment significantly. You haven’t mentioned water heating - this can also make a big difference.

Some suppliers - including OVO - have special tariff arrangements for heat pump owners. Eligibility varies a lot, so it would be worth your while to investigate these. 

It could be that other community members will come along with helpful suggestions, but I don’t think I can say more at this stage.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |