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Rank 4
janie
Rank 4
September 29, 2026
Question

re Meter Swap

  • September 29, 2026
  • 2 replies
  • 36 views

Hi ​@Ben_OVO ​@Chris_OVO 

Just turned on my heating on Sunday and the afternoon slot 2.30-5.30 was fine albeit on minimum, evening slot 9.30 -1.30 came on but didn't charge ( no credit was used)morning slot 5.30-8.30 was also fine.

I phoned Customer Support on Monday to be told I am not on Economy 10 and have never been, I am still on THTC and no change of contract had been made after the meter swap.

I asked if my meter would need reconfigured but unfortunately they couldn't answer and instructed me to call the PAYG team.

Have just been on to PAYG team who transferred me to squad 70 ( a very nice guy called Jamie)who have done a pretty thorough investigation and it would seem multiple flags have been getting raised on my account since the swap but nothing actually done about it.

The squad 70 backroom team have raised the issue again so hopefully it will be resolved soon.

 

    2 replies

    Rank 4
    janieAuthor
    Rank 4
    September 29, 2026

     

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    September 29, 2026

    Hey ​@janie,

     

    Thanks for keeping us in the loop! I’ve sent you a private message, so hopefully, you'll hear from Jamie soon to let you know when it’s all wrapped up. 

    Renewable energy jokes never get old.
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