OVO have lost my FIT account!?

Hi all

Just to update you on our case. OVO have still not paid us, and are refusing to talk to us or sort anything out. They are also refusing to talk to the ombudsman.  

To recap OVO lost our FIT account when they transferred it from SSE in August 2023. They refused to do anything about it so we had to go to the ombudsman. The ombudsman man told OVO to set up our account and pay us by January 10th 2024. They didn’t

Only after intervention from this forum, (for which many thanks) OVO  finally registered our account on 23rd February and paid us around 10% of what they owed us.  

They told us that they would pay the outstanding balance with our FIT payment in May.  They haven’t.  And we haven’t had a May FIT payment at all. When we got in touch with the FIT team  at the beginning of May, they said it needed to go to their back office and we would get told what was happening in a further six weeks. After all we’ve been through to get this far, we could cry.
 

In February they  signed off our case with the ombudsman as complete.  The OVO complaints team will no longer talk to us because they say the case closed. We went back to the ombudsman who has told them their remedies are incomplete Guess what OVO is refusing to talk to the ombudsman  The ombudsman has escalated it to a more senior member of staff. But seems to be making no progress 
 

What on earth can we do next?  Please help

I thought our experience with OVO was bad, but it's nothing compared with yours! Perhaps taking them to the small claims court could provide a route forward? They really deserve to have a winding up petition issued against them, but the costs of that make it a non-starter!

Our own issues with OVO still have not reached a conclusion. Today we received a notification from them that they have failed to resolve our complaint issued on 19/3/24 within the required 8 weeks and advising that we could now take it to ombudsman. Our transfer to Octopus appears to be operating fine now - Octopus are reading our smart export meter daily and have advised that the FIT generation is live with them, so as OVO have overpaid us (as have Scottish Power for the few months we were with them for SEG export payments due to them taking the start meter reading as 0 instead of the value we gave them), we will just leave it to OVO to get their house in order - I have given them all the information they need to sort it out. If and when they come back and ask for us to refund any money, we will decide then whether to do so, and over what timescale!

Good luck with your saga - hope it gets resolved soon!