New heating system but struggling to get the right tariff

​@juliamc will do it may take a few days  to collect info as i have quite a busy week with hospital appointments etc for my partner. By the way will solar useage appear on my IHD?

Of course. There’s no rush. But no, not exactly. The IHD will just show what’s coming and going with the grid. If you’re using grid electricity it’ll show a positive number, if you’re exporting solar it’ll be a negative number. Eg it’s very sunny right now and mine is exporting 🥳 over 5 kW. The minus sign is on the far left by the ⚡️

​@juliamc that's useful to know. 

Good Morning, ​@juliamc, ​@BPLightlog, ​@Firedog 

i hope you are  all doing ​Ok just to let you know i am still in the throws of collating information there has been one or two things at home that have prevented me from doing this.  Suffice to say i hsve spoken to our Installation manager about a couple of things which i will relay back to you once i have all the info, one of things i have asked him, he hasn't replied to yet so i am awaiting his reply.

Just thought i would give you an update, so that you know i haven't fallen off the face of the earth! 

Big Congrats ​@juliamc  on getting your award...very well deserved too as was a perfect illustration for me to understand.

Thankyou ​@Viv1966 !! 

Good to hear that your installation manager is on the case 👍🏻. They are best placed to explain how things work together.
You should find out if they are willing to get you battery storage to go with those solar panels - it would mean you could use all the generated electricity when you want it (in long sunny summer days you’d export some too), but that might get you through the spring and autumn without having to import too much. Short cold winter days you would have to pay for all your electricity of course but thankfully the summer does come round again 😎

Morning ​@BenOvo just to update you i have done what you suggested put in a complaint somebody got back to me  about a week later but now haven't heard anything for about 2 weeks. Octopus are asking me to ask Ovo to lift the objection to me switching.  So just wondering if you have any suggestions as to what  i can do ro speed the process up.

​@juliamc I have been told i won't be recieving batteries for Solar unfortunately.

Oh well.. that’s a shame but at least you do have the solar !

Morning ​@Viv1966, I hope you’re well. Apologies I haven’t replied to your previous tagged messages, I’ve been on annual leave for over a week.

I’m sorry to hear that you haven’t received a reply since the complaint was reopened - this should’nt be the case at all. My recommendation would be to reply to the last email you received from the complaint handler, as they’ll get a notification that you’ve emailed them. When you email, request that you be allowed to switch to Octopus, on the basis that they’ll be able to put you on the tariff you need to be on to benefit you financially, which OVO aren’t able to do. Request that the objection is lifted, on the basis that you’ll agree to a payment plan for the remainder of the balance on OVO’s side. 

Please note - I can’t guarantee that this will be agreed to, however in my opinion this is a fair resolution. Let me know how it goes when you get in touch with them. I’d also mention in the email that you should have had a reply to your complaint by now, as this is a further shortfall.

Morning ​@Ben_OVO ,

Thank you for your advice i will follow  accordingly and let you know the outcome.