New Heating System

​@juliamc i will check wattages and let you know. ​@Ben_OVO ok thanks Ben will wait to hear from you just let me know if you need any more info and thank you very much 

​@Viv1966 good morning.

I’ve been speaking to colleagues about this one and, to confirm, we won’t be able to accommodate you switching to Economy 7. I’m sorry - I know this isn’t what you were hoping I’d come back and say.

Regarding your next steps, the best option would be to speak to other suppliers to see which one would be able to get you set up properly. If there’s a large debt balance on the account that’s preventing you from switching, you could contact your complaints handler and request that they allow you to switch away, whilst setting up a payment plan for the remainder of the arrears. As stated previously, I can’t guarantee they’ll allow this, it’s definitely worth an ask. At the end of the day, heaters have been installed, through no fault of your own, that are incompatible with your current setup with OVO. We can’t help make things compatible, so it seems only fair that we’d let you switch.

If you run up against any issues when speaking to Complaints, let me know. By all means reference this Forum thread when you get back in touch with them. If they’ve been in touch with you via email, the best bet is to reply to their last email, and this will re-open the complaint.

I hope this helps somewhat, and sorry again that we can’t keep you on as Economy 7.

A less than ideal outcome as you mention Ben.

I think most heating designers/installers assume that most tariff options are available to consumers and the inability to move customers from a single tariff has been a problem for OVO for many years. It’s one of the reasons that I moved my supply a few years ago (with no need in my case for a meter change!)

I do think in this case it worth OVO making sure that this customer can get the best solution quickly given energy costs these days.

Good Morning ​@Ben_OVO …

Thank you so much for trying to sort this out for me i know you very busy with 101 other problems to sort out on top of mine, so i really do appreciate your time and effort.  The only problem i have is that my complaint was closed about a month ago, so who do i raise this issue with now? Do i still contact the Complaints Team?

Good Morning ​@juliamc  would you still need to know wattages and further equipment? If so will forward everything on to you. A heated towel rail was put in the bathroom to replace the radiator and there is a convector heater on the wall in our conservatory. Solar inverter info and wattages i will forward later on today if thats ok?