Oddly I had an email recently telling me my meter would be changed as it wasn’t sending readings.

Yet, on my online account the readings have been there since day one.

Confusing or what ?

Meanwhile , as mentioned before, I am paying for my heating outwith of the off peak times for which I should be compensated. I know how many kilowatts I am paying for at the Peak rates.

My issue has been going on for almost a month,with communication from various Agents,yet no sign of a fix.

Hence my feeling that it is more than a remote control problem !

Thanks - that’s what I thought. If those really are GMT times, then you should see a change today …

I don’t know. Here’s some speculation:

The change away from THTC might mean, among other things, that your supply gets a new MPAN. This involves removing your old MPANs from the national database which keeps records of all supply points, and adding the new one. This is an important change to the database involving several parties (OVO, SSEN, Elexon and possibly an intermediary data service provider); it has to be done carefully, in part manually, and it can take time - weeks rather than days. The smart team at OVO will want to wait until this process is complete before making any more changes to the meter. 

There may be other changes I’ve no idea about involving third parties over which OVO has no control, but it all means that in some cases it will be six weeks from the installation date before everything has settled down. Some customers will be lucky and find that it’s only a matter of days. But with hundreds of thousands of electricity consumers from Fair Isle to Portland going through this once-in-a-generation change, it won’t be plain sailing for everyone. 

As I said, pure speculation.

Interesting.

My MPAN is not recognised at the moment on the National Database.

Maybe in the  interest of consumer care they could give a clue as to what is going on.

I will give it a rest until the end of the year & hope your speculation comes good

It says we can’t find your meter on the database

Did you notice any change in the time your heaters switched off this morning? I’d expect them to come on (just after) midnight tonight. What about the offpeak times on your IHD?

Could you be looking for the wrong one, then, either the old one(s) or the new one? 

The OVO billing system has its own record of information about the supply point, but you have to jump through hoops to find it. I’m not sure how quickly or how often it’s updated, so what you see tomorrow may be different from what you see today. You could take a peek to see what it has to say about your supply point. On your computer,

1. Visit account.ovoenergy.com and sign in. 
2. Open a new tab in the same browser session and visit
   smartpaymapi.ovoenergy.com/orex/api/supply-points/account/nnnnnnn
   substituting your OVO account number for nnnnnnn in the browser’s address bar.

I’ve no idea what you’ll find there, but if you’re lucky, it should give both the MPAN and the Meter Serial Number (MSN) as shown at the top of the meter itself. Yours starts with 22M. If you see a different MSN on the web page, this file hasn’t yet caught up, so the MPAN may not be the right one yet.

It may also tell you something about the tariff timings the meter is configured for (but not the times the heating circuits switch on and off). If you’d like to know what this all means, just use your mouse to highlight everything from “region” to the end, then copy it and paste it into your reply here (everything before “region” is personal stuff, the rest not so). It’s only text.

If you don’t see anything interesting, the file might not even have been created yet. Patience again!

Last, while you’re signed into your account, try visiting https://account.ovoenergy.com/profile/meter-read-frequency. If you can’t find that page, that’s something else still waiting. If it opens for you, you should see a couple of options to choose, but apart from that you may also see a line labelled (wrongly) Electricity meter: serial 17nnnnnnnnnnn. This is not the serial number, but the bottom line of the MPAN currently recorded on your account. Does that match any of the MPANs you’ve found elsewhere?

Have fun!

Thank you. Will have to look at your suggestions.

Did try to put  both old & new Mpans in & neither were recognised . 

Where did you get the new one from? Most customers have to look at a bill to find it …

From my online account in the meter readings section.

I used the Citizens Advice meter finder to check the national database

I can only see the Meter Serial Number there. That is unique to the meter itself. The MPAN is unique to the supply. The MPAN doesn’t usually change just because you get a new meter or change supplier, but in your case the whole supply arrangement changed when you were moved off THTC. Did you check the profile page as I suggested?
      

I can only see where to submit an address when I go down that route. Since I don’t have an address in Scotland, I couldn’t go any further. Perhaps I’m looking at the wrong page; this is where I ended up: Who is my supplier - SSEN 

Not checked yet,out all day.Will let hou know

My readings page shows serial number & Mpan for new meter & old thtc

definitely 2 mpans

 Lucky you! THTC normally requires two MPANs, one for normal domestic use and the other for heating and hot water, controlled by the RTS. Your new arrangement only needs one MPAN. It may be that the MPID (the 13-digit number) stays the same as the previous domestic one, but the numbers in the top line might change. I’ll be interested to find out what happens. This is how SSEN explain it:
  

Our THTC meters were replaced with a smart meter 6 weeks ago. According to our online account the MPAN for our previous domestic supply is now the MPAN for our new smart meter.  The other MPAN for the heating part controlled by the RTS will presumably disappear eventually. I hope it is sorted soon because our bills are a mess. We've only been charged for some of the electricity used in the last 6 weeks and the standing charge despite the account showing readings every day.   Until the second MPAN disappears and the bills are sorted we can't move supplier....still being forced to stick with OVO. Apparently this could take up to 6 weeks..... I'm not holding my breath.

Thanks, Cassie. That’s what I expected.

Which plan are you on? And have you found a better one elsewhere? It would be good to have some rates to compare …

Perhaps you’re thinking of taking advantage of your shiny new smart meter to switch to a ToU tariff whose rates change all the time. Please tell!

This is how mine appears online

Comparing rates is interesting.

My Peak is 27p & offpeak 21p, not a lot of difference on Eco9

Octopus are offering 30p Peak & 13p offpeak, a proper reduction for 7 hrs overnight 

At the moment we're on Domestic Economy which is giving us 8 hours, not 7, overnight. We're desperate to move to Octopus, possibly Tracker or Agile, but we're also looking at their Intelligent Go.  This would charge our car and do our storage heaters for 7p per kWh....a bit less than our current 17p!! We have solar panels which reduce our daytime consumption....as long as the sun shines, obviously!!

That’s not really comparable. Storage heaters - and hot water - would work well on an Economy 7 tariff like that, but any heaters you had running during the day would be very expensive at 30p/kWh. With your Economy 9 plan, you’d be able to run them for six hours in daytime at 21p/kWh. You’d have to do some fairly complicated sums to find out which is the best deal for your own unique situation, including whether a bit of investment in new equipment might not quickly pay for itself and start saving you money.

By the way, it’s really important when comparing rates to check whether the figures you’re using include VAT or not. An average electrically-heated household uses 3900kWh/year. Using OVO’s standard tariff, that would cost £927 + VAT £46 = £973.

It’s also important to be accurate; a penny more or less on the unit rate is £40 a year for the average household. Standing charges vary a lot, too: every penny difference is almost £4 a year more or less. It’s tempting to round the figures off to make for easier calculations, but it might lead you to prefer a tariff that in fact isn’t the best.

Just a quick reminder. Please DO NOT post your MPAN or MPRN here unless you want me (or anyone else!) to locate your exact address. Trust me, you don’t want that happening...

Thanks. The sums get really complicated when you add an EV and free PV electricity into the mix, especially if you get paid for any excess and if you divert solar power to heat up your water tank when it’s not got anything better to do.

However, I get the impression that there are many THTC-refugees who are eyeing up Octopus’s smart ToU tariffs. OVO should get a move on introducing similar plans; Charge Anytime is one little step in the right direction, but it can’t match what Octopus offers.

That’s exactly what I’ve been saying for the last 2 years

I only charge my modern storage heater & water overnight, rarely need extra heat during day as have a log stove.

Done the sums on my present usage & Octopus are around £20 cheaper monthly.

When the cold weather arrives & I turn on another heater it will be closer to £50 as that’s where the biggest cost is. Cost for things like washing machine/dishwasher are insignificant by comparison to heating.

That must be another storage heater, then, if you’re charging it at cheap rate at night.

If you have no real need for the cheap-rate periods during the day, it sounds as if you’d be better off with a good old-fashioned Economy 7 tariff. Economy 9 or 10 necessarily has higher rates to cover those daytime cheaper slots. I tried to find an Octopus E7 plan, but their really confusing quote pages with clever quizzes and pretty graphics showing all sorts of advanced green tech solutions refused to show me one. At least I get clear(ish) information from OVO, which seems to boil down to:

Peak rate ex VAT: 27.13p/kWh
Offpeak rate ex VAT: 16.31p/kWh
Standing charge ex VAT: 59.93p/day

That could well work out more expensive than Octopus’s offer if most of your consumption is during the night, but a lot less than your current Economy 9 plan unless the storage heaters and water heater only need three hours to charge up overnight. 

That’s a better Ovo deal. Thanks for finding it. Definitely should have Eco7 for my needs.

Then all I would need is for the heating to come on at the right time & prices !

I live in hope