Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

But the plan rate remains the only thing that counts for billing

I’m confused by what happens when we move from RTS meters to smart meters. The latest posts on this thread seem to imply that appliances are being switched on and off at certain times (storage heaters in this case) yet other threads state that we will need to set timers so that storage heaters and water heating come on at times to benefit from the lower rates. 

@awills61 it’s the FORMER - Storage/Immersion Heaters will remain meter-controlled unless your wiring setup doesn’t allow the existing THTC meter to do so.

@Blastoise186 thanks for the reply. Can you let me know what will happen with my set up that I attempt to describe. 

I have ‘four circuits’ in my house (that’s my terminology might physically be something else) that operate like this.

Household Circuit - Fridge/Freezer, Cooker, Lights, Sockets etc., on 24/7 at high rate

24hr Heating/Water Circuit - For Panel Heaters, Focal Point Fire, Water Boost on 24/7 at low rate

Storage Circuit - For Storage Heaters on when RTS dictates at low rate

Water Circuitr - For Water on when RTS dictates at low rate.

I’ve listed the last two separately as they come on a different times.

How will these operate on the E10 tariff?

Sorry for the wait! I needed to chat with someone at OVO about some unrelated stuff. Ended up in quite a fun (and long!) conversation with them! :D

Sure. The physical wiring won’t change much, so whatever works on any 24 hour circuits now will remain that way but will charge rates appropriate to the time of day.

Stuff that RTS currently controls will remain controlled by the Smart Meter and ONLY run during Off-Peak hours unless you manually Boost them. As with THTC, any use of the Boost button will be charged at Peak rates unless it’s during Off-Peak hours.

Thank you that has cleared it up.

Got onto Ovo today to try & get them to Reconfigure ECAUL/ALCS.

On hold now for over an hour & so far nobody seems to know anything about the above Reconfiguring.

Is there a specific number I should call ?

The advisors don’t seem to know there’s a problem for many people.

They have apparently reset the tariff which may sort the meter but we have to wait 24 hours to see.

Meanwhile no heating since 8am & looking hopefully tonight to get a random burst 🤬

Live Chat via https://ovoenergy.com/help is faster for this. Use the keyword Agent to bypass the bot when it asks what you’re looking for.

Long story short, it’s just a SMETS Command they need to run.

So it appears now that having had a new meter on the eco9 tarrif , I am getting Eco9 on the main house circuit but Eco7 on the storage heating 🤷🏼‍♂️

At least we have overnight heat, which is all we use anyway , until I can get someone to reset it.

Not all bad news.

Thanks for all advice on this forum,hopefully I won’t need anymore 👍

I’m afraid this doesn’t make much sense. It always helps us to figure out what’s going on if we have a couple of clear photos of the meter itself (so we can read its display and see all its markings) and of the whole meter enclosure (cupboard or box or just a backboard on the wall) so we can see what connections are going to it and coming from it.

There are a few things that should match, but sadly they don’t always with new installations:

1. The first piece in the puzzle is the tariff, given on the plan page of your account. This should show the name of the tariff, its prices and (in the case of multi-rate tariffs like yours) the times when the unit rates apply. 
2. These times (Times of Use or TOU) have to be set up in the meter itself, so that it records usage at peak and offpeak times on the appropriate register. You should then be able to see the readings of these registers on the meter itself, and they should tally with the ones sent to OVO to give the basis for billing.
3. The same times should also be applied to to the switched circuit - the one that is only live during offpeak periods to power your storage heaters (and a water heater?). The switch that controls this is the ALCS (Auxiliary Load Control Switch) you’ve already learnt about. 

If there’s any mismatch between these three things, your system won’t work as it’s supposed to and your billing may be different from what it should be.

Let’s start with the photos and the details from your Plan page. When you post the close-up photo of the meter, please add a note of precisely the time it was taken.  Then we can with any luck unravel just what you mean by I am getting Eco9 on the main house circuit but Eco7 on the storage heating.