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connorsbjc
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September 21, 2024
Solved

Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

  • September 21, 2024
  • 114 replies
  • 2647 views

We have THTC with consumer units for Storage heaters,fixed appliances & lighting/mains.

Will we be able to move to Economy 9 when the new meter is installed ?

Will all consumer units be connected by Ovo to the new meter ?

Can the power be delivered without being on a timer so we can manually control the heating.

Would like some idea of where we from here & whether the future will be more expensive.

Thanks

 

Best answer by Blastoise186

Updated on 10/06/25 by Ben_OVO

Check out our dedicated RTS FAQs page for more information.

Hi @connorsbjc ,

Blastoise186 is a Forum Volunteer

I can answer those for you.

When you contact OVO to arrange the migration/upgrade, you’ll be able to discuss the available tariff options. If Economy 9 is offered to you, feel free to select it. Otherwise, you’ll need to go for one of the options that does get offered. This will be done before any work is carried out. They are best placed to advise on costs.

OVO will migrate all wiring between the existing main fuse, meter and consumer units over to the new meter and reconnect everything. However, everything beyond the consumer unit(s) is your responsibility.

Per the terms of E7, E9 and E10, the meter must control the timings. You’ll be welcome to use the Boost function if you need a top-up though - but use of the Boost function would be at Peak rates.

 

114 replies

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Firedog
Super User
FiredogSuper User
Super User
November 19, 2024

I did raise a complaint about a month ago .
 

 

Yes, sorry. I’ve just trawled through this long thread and see that you submitted a written complaint on 24 October. That means that OVO have until 19 December to sort it all out, failing which you can send it to the ombudsman.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
C
Rank 2
connorsbjcAuthor
Rank 2
November 25, 2024

One hour after phoning Ovo today the meter has been remotely switched 👍
It would appear that the delay has been an administrative one 🤷🏼‍♂️

Yet to have a bill for the last 2 months but they acknowledged there is a problem they are dealing with.

At least I can now keep my own correct record of costs until they do.

Thanks again for the Forum help.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 26, 2024

    I’m so glad to hear this ​@connorsbjc!

    Thanks for popping back to let us know 😊

    Renewable Energy? Big Fan.
    C
    Rank 2
    connorsbjcAuthor
    Rank 2
    November 26, 2024

    Also got a Goodwill payment which covers the excess cost of heating on the wrong tariff.

    We can get on with life now 👏🏿

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