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Best answer by Blastoise186

Updated on 04/06/25 by Abby_OVO

 

Hi ​@Alex299 ,

Sorry to hear about that.

If you’re on Pay Monthly, please call 0330 303 5063 or Live Chat via https://ovoenergy.com/help immediately.

 

If you’re on PAYG, please call 0330 175 9669 or Live Chat via https://ovoenergy.com/help immediately.

 

Please check your credit first though - you may simply need to top-up and restore the supply yourself.

 

If you have no gas, check the following:
 

  • All gas appliances have gone off - it might just be the boiler so check the timer or thermostat is on.

  • Your Emergency Control Valve (ECV) is in line with the pipe and ‘open’.

  • If your ECV is open and all your appliances are still off supply, call us and we’ll look into it.

 

If you think there is a power cut or gas emergency, please call 105 for electric emergencies or for gas emergencies call 0800 111 999.

 

2 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
May 22, 2025

Updated on 04/06/25 by Abby_OVO

 

Hi ​@Alex299 ,

Sorry to hear about that.

If you’re on Pay Monthly, please call 0330 303 5063 or Live Chat via https://ovoenergy.com/help immediately.

 

If you’re on PAYG, please call 0330 175 9669 or Live Chat via https://ovoenergy.com/help immediately.

 

Please check your credit first though - you may simply need to top-up and restore the supply yourself.

 

If you have no gas, check the following:
 

  • All gas appliances have gone off - it might just be the boiler so check the timer or thermostat is on.

  • Your Emergency Control Valve (ECV) is in line with the pipe and ‘open’.

  • If your ECV is open and all your appliances are still off supply, call us and we’ll look into it.

 

If you think there is a power cut or gas emergency, please call 105 for electric emergencies or for gas emergencies call 0800 111 999.

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    May 23, 2025

    ​@Alex299 is everything ok? Did you manage to get back on supply following ​@Blastoise186’s advice?

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