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I've got no gas supply, what can I do?

  • May 22, 2025
  • 2 replies
  • 400 views
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I have no gas supply

Best answer by Blastoise186

Updated on 04/06/25 by Abby_OVO

 

Hi ​@Alex299 ,

Sorry to hear about that.

If you’re on Pay Monthly, please call 0330 303 5063 or Live Chat via https://ovoenergy.com/help immediately.

 

If you’re on PAYG, please call 0330 175 9669 or Live Chat via https://ovoenergy.com/help immediately.

 

Please check your credit first though - you may simply need to top-up and restore the supply yourself.

 

If you have no gas, check the following:
 

  • All gas appliances have gone off - it might just be the boiler so check the timer or thermostat is on.

  • Your Emergency Control Valve (ECV) is in line with the pipe and ‘open’.

  • If your ECV is open and all your appliances are still off supply, call us and we’ll look into it.

 

If you think there is a power cut or gas emergency, please call 105 for electric emergencies or for gas emergencies call 0800 111 999.

 

2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • May 22, 2025

Updated on 04/06/25 by Abby_OVO

 

Hi ​@Alex299 ,

Sorry to hear about that.

If you’re on Pay Monthly, please call 0330 303 5063 or Live Chat via https://ovoenergy.com/help immediately.

 

If you’re on PAYG, please call 0330 175 9669 or Live Chat via https://ovoenergy.com/help immediately.

 

Please check your credit first though - you may simply need to top-up and restore the supply yourself.

 

If you have no gas, check the following:
 

  • All gas appliances have gone off - it might just be the boiler so check the timer or thermostat is on.

  • Your Emergency Control Valve (ECV) is in line with the pipe and ‘open’.

  • If your ECV is open and all your appliances are still off supply, call us and we’ll look into it.

 

If you think there is a power cut or gas emergency, please call 105 for electric emergencies or for gas emergencies call 0800 111 999.

 

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Abby_OVO
Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • May 23, 2025

​@Alex299 is everything ok? Did you manage to get back on supply following ​@Blastoise186’s advice?

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