EIGHT HUNDRED POUNDS???!!!

I'd be interested to see the £800 bill. 

The light can go solid red when you are using no power through the meter at all.

There's no switches that I know of left to turn off  everything is off the only things plugged in and on are the freezer , the oven and microwave as their integrated and the TV when it's on 

The switch for the heating system is off as shown in above picture down the side of unit .....  the shower flashes like a bat outta he'll when that's on and we literally jump in jump out and then its turned of at the mains ...... but I have to switch off 2 switches for the shower the red switch and the one on the meter 

Hey ​@Tazzyy74,

Glad to see so many offers of support over the weekend. 

I know the money side of it must be quite frightening for you and I understand you’d be alarmed. As suggested it could be estimated readings that are causing a large bill each month and there are ways to fix that. Could you let me know if you’ve been supplying Octopus with meter readings and if so have they been monthly/every few months/once a year? 

​@Lukepeniket_OVO has made a great point if you can get a smart meter installed that would allow the readings to be finalised and then you could ask them to review the readings/billing as you feel they’re overcharging you based on the size of your property. 

Please if you can stay warm and with some lighting even if it’s just the one room. Your safety is important and there is help available. You can also share this thread with Octopus if you speak with them and they can have a read through the comments and suggestions and see the photos that you’ve attached. 

We’re all here to support you the best we can and reach out if you need anything. 

The dates in your screenshot are from two years ago. Is that the latest you’ve had? If so, there’s something really wrong with the way you’re being billed.

The high figure for electricity could be a catch-up if the reading for 24 June was artificially low compared with the one for 22 October. 

That's how it started I owed 398.00 June 2022 due to family issues but I always paid anyway then I got a bil for 812.00 then Oct was as stated and ever since its been 300 , 300 110 ,60 but more the higher side I complained and sent readings in sent one in November 2022 can back around 60.00 so I knew something wasn't right .

Christmas 2023 I was at my mums dye to it been so cold and my bill came back 180 how ?? 

I've so many emails even emails where I've lost the plot with them and all I got was do you need the samaritans,  it has mentally exhausted me .

As stayed my neighbour left and a few times I could smell the illegal smell anyway he started asking questions anyway can't accuse without proof.

He move out Feb this year and my bills have gone lower but still not lower enough bearing in mind this chap comes back every other wk .

I'm just thinking of all sorts that it could be , maybe I'm been stubborn and proving a point that it's bloody freezing in here.

You can even see cold from my dogs mouth wen he barks .

I've said to 🐙 energy about estimated bills and surely I've sent enough readings in missed the odd month or so but enough to compare and see I'm not using I think my last bill was 56.00 for the month so I've no idea what's going on I feel like a headless chicken right now .

Occasionally when I wake the lights solid red and nothings been on as no need were asleep and It doesn't it a few times in the day like I said in previous comments nothings on and when I tell octopus they just ignore me .

I've been to the ombudsman and it was rejected and I can't understand why I sent all my readings in sent all their bills times dates etc and couldn't see anything wrong .

My friend pays 110 for dual I'm been charged 800 +  just for electric I just don't get it.

These are some bills ove had for example my gas I don't use I only have  hob now my gas is no different but the charges are outrageous to what I use I mean I'm puzzled 

​@Tazzyy74 is it possible that the neighbour could be using your electricity ? You mentioned that you will be getting an electrician to come and check your wiring. Can they check that your meter is only supplying your property.

That's what I've always thought but again can't accuse but I could smell something in my kitchen so I mentioned it to him then his reply was can I come smell it ao I replied surely you know what it smells like ... the day after he knocked on saying come in mine is it these candles you can smell .which I thought was weird 

It says if solar panels are used it can cause a meter to go solid red which mines been doing lately never used to but does now and he has solar panels but it also says its when theirs not enough electric going to the meter.

My house is 11°c inside its freezing imagine my bills if I put the heating on and it's been like this since 2022 .

I paid 68.00 for 16 months then boom my bills went through the roof and now their slowly getting lower but nit low to what I'm not using which is nothing .