I'm goibg to end this chat now see what's the point always doubted again good old police aren't involved sorry was you thrown in a cell for 12 jours struggling with anxiety,  scratched all over for asking for your mothers ashes .... no ... did you see the TAU take a package from a house letter box that's app been having a grow and my electric quadruples in months ..... NO ....  DID YOU GET YOUR PHONE HACKED WHWN TAU gave you a orivate nimber NO .....so please don't say you FNOW   when you don't  ...reason im in this situation is because people like you assume and think they know it all have you never heard of corrupt ?? Happena in tje police too ... anyway thanks for your option but last time you spoke you said my meter had been tampered with and hadn't so not always right are we .... Good day 

Hey ​@Tazzyy74,

We’ve offered advice, opinions, and resources to support you, as you requested when you came to the Forum. For further assistance with your complaint against Octopus, consider contacting Citizens advice  to ask about representation or support.

We’ve offered as much as we can with the limited options available as you’re with another supplier. 

I really hope you get things sorted soon and wish you the best

As mentioned in my previous message, your two threads have been merged to keep the conversation in one place. Tagging you again ​@Tazzyy74 for easy access. 😊

So I've mentioned the grow to octopus energy and guess what nothing except someone from haste have turned up at my door demanding I let them in or there'll get a warrant to check my boiler and other appliances hang on I pay British gas for that cover what have octopus got doing wanting to come into my house ?? 

I have a dying dog that's still aggressive and I've stayed I'm not having my dog that's on his way out disturbed or causing him any uncalled for stress ...... why do they need to look at my boiler , turn up in white vans no octopus or haste on them no app etc is this allowed ..... I've waited all day for a smart meter for them not to arrive and now I'm having issues again 

I'm really fed up of this company now , I've also had a hgas bill estimated 15.00 yet other months its over 100 my heating not been on for 3 yrs nearly now I just don't get it ....

Hey ​@Tazzyy74 

I’m really sorry for the issues you’re having, it sounds like a really stressful situation to be in. 

Did this advice help?
 

Has your complaint been escalated by your supplier?

Morning I do really need advise now because o know something isn't right .

Octopus have called today to put a art meter in but couldn't all mains were off but sockets were alive they couldn't turn the electric to sockets off.

Now I know what's been going on with my neighbour and I have eyes and I seen TAU taking a package from the neighbours door who I know now was doing a grow for all those who said it wasn't......now the new neighbour in this house now is the druggies friend now he's waiting prison after a large grow so your telling metheir not corrupt , ive had outrageous bills since 2022 some months it lowered but nit many and still higher than I'd use .

So can someone explain what's going on , I don't want uts nothing to do with police and nit drugs I know what I know and I've seen what I've seen ....so just an explanation as to why my electric is still running please 

If a  Octopus meter engineer has been unable to turn the supply off then that represents a danger to life and they will have raised an urgent concern.

You can expect that further action will be swift to follow. I  fact I'm surprised that it hasn't already. An electricity supply that cannot be switched off poses a risk of shock and a risk of overheating/fire.

Usually if tampering is susoected then the Network Operator’s engineers and the police will turn up together.

The engineers to make the supply safe (which probably means it will be turned off for a time at least while they correct whatever has been done - if they can).

The police attend to protect the engineers and ‘the public’ and to arrest anyone identified as possible wrongdoers. (And to collect evidence and take away any grow if there is one there).

One thing puzzles me here however. If your supply and your meter have been bypassed so that they cant be switched off then they shouldn't be recording any use so your bills would be low not high.

Was it your meter that was supposed to be replaced?

Exactly .... my neighbour is with octopus has solar panels ok but my bills are 3 times the amount I mean in the 180 etc a month his 50 ish ..... same house same as me single and he has all appliances on tvs I'm too scared to use anything .

Now I've just turned it off and checked the sockets and all sockets are still live ??? 

Now if that electric is coming out off mine and my bills are mega high which means it's no benefit to me ...... who's bypassing it and how .

Now my daughters rooms the loft the walls separating us the divide has had a fare few bricks taken out and I believe they were intact before I bought the house and I can verify they were intact whwn i moved in .... but the electric is coming to me so I don't get it 

If an Octopus meter engineer has been un able to disconnect the supply as you say then they have no option other than to report that and swift action will follow.

Your neighbour has solar panels?

That would be unusual for a drug grower.

But it would easily explain why as a normal user  their bills are less than yours - they are using free sunlight to generate electricity and keep their bills down, you aren't.

I'm sorry but you still haven't made clear about this Octupus engineer? Who was he supposed to be fitting a smart meter for? How do you know that?

Exactky what have you turned off that has left your sockets live?

I haven't made it clear that an octopus engineer couldn't fit my meter because the sockets were still live after testing and mains OFF ..... I thought I said that can't think what else you'd like me to say im not an engineer 

But regardless anyone know what I should do who to contact because octopus have just left it as it is .