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How do I link an evoucher to be set against by electricity usage to my OVO account?

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Hi, earlier this year, I had an ECO4 grant, which has given me an air source heat pump, insulation and solar panels.

A couple of months ago, I was contacted by the company that did this work to say that I was eligible for evouchers - four times a year, for two years, to set against my energy bills. The scheme that these are going to come through is - www.affordablewarmthsolutions.org.uk (This is not the winter fuel payment)

So, I got my first evoucher today - £100 - and I’m not sure how to link it to my account, particularly bearing in mind that I pay by direct debit.

I went online to Ovo, spoke with an advisor who told me that they couldn’t help with this, but gave me a phone number to ring. I’ve just come off the phone to a very pleasant woman from Ovo who also admitted that she doesn’t know how to do this.

I suggested to her that I’d ask on the Ovo forum and she seemed to think that this was the best thing to do!!

Can anyone help, please?

Many thanks, Cate

Ben_OVOBest Answer

Community Manager

Hi again @Cate123 - another update:

My good friend @Chris_OVO has contacted the company you’ve linked, and they’ve confirmed that you should have been sent an email that will have steps to set up an evouchers account. Once you’ve logged in, you should be able to redeem the voucher, which will basically have bank card details on it with which you can pay the voucher credit into your OVO account via your OVO online account in the same way you would a normal card payment.

If you get stuck, the number for Affordable Warm Home Solutions is 0800 955 6564, and the email address for evouchers is support@evouchers.com.

Let us know how you get on! 😊

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Blastoise186

Super User

Howdy @Cate123 !

I’m escalating this to the Forum Moderators. Please bear with us and we’ll be with you soon!

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Ben_OVO

Community Manager

Hiya @Cate123,

Thanks for your question, and thanks @Blastoise186 for flagging this one. @Cate123 I’m trying to get an answer for you - I’ll be back in touch as soon as I have more info 😁.

Speak soon.

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Ben_OVO

Community Manager

@Cate123 whilst I’m waiting for an answer internally, are there any directions given on your voucher for how to use it?

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Ben_OVOBest Answer

Community Manager

Hi again @Cate123 - another update:

My good friend @Chris_OVO has contacted the company you’ve linked, and they’ve confirmed that you should have been sent an email that will have steps to set up an evouchers account. Once you’ve logged in, you should be able to redeem the voucher, which will basically have bank card details on it with which you can pay the voucher credit into your OVO account via your OVO online account in the same way you would a normal card payment.

If you get stuck, the number for Affordable Warm Home Solutions is 0800 955 6564, and the email address for evouchers is support@evouchers.com.

Let us know how you get on! 😊

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Cate123Author

Rank 5

Thanks for your help with this.

I have downloaded the evouchers app, as suggested in the email from the scheme and you’re right, @Ben_OVO and your good friend @Chris_OVO, the voucher does appear to be like a bank card.

In a mo, I’ll have a try at crediting this to my OVO account and let you know how I get on.

(Fyi, I did contact Affordable Warm Home Solutions and they said that they were unable to help but gave me the email address for the evoucher company as they manage the delivery of the evouchers. I’ve emailed them, but have not yet heard back.)

Many thanks

Cate

C

Cate123Author

Rank 5

Wonderful news! It was Very easy to do and, after a couple of seconds, the amount added was showing on my balance.

Phew! I was beginning to despair earlier, but it’s now solved.

Many thanks for your help.

Cate

Blastoise186

Super User

Nice! Just so you know, OVO’s system will fully refresh other number crunching overnight so it may update your DD recommendation and possibly suggest a reduction as a result of that top-up.

Can’t promise it will do the latter, but it would definitely run the number crunching!

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Abby_OVO

Community Manager

Hey @Cate123

I’m glad to see you were able to get that all sorted out in the end!

If you ever have any other questions, always feel free to stop by the Forum.😊

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chrisablake

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