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B
Rank 1
BillM
Rank 1
March 10, 2017
Solved

How can I contact the OVO Feed-in tariff (FIT) team?

  • March 10, 2017
  • 77 replies
  • 30820 views
I have an outstanding problem concerning FIT payments for several periods whilst my smart meter was faulty and subsequently replaced. Despite sending numerous emails and trying to make contact by phone, I am getting no answers or response. Is there a problem at OVO
Best answer by Tim_OVO

Updated on 21/04/26 by Abby_OVO

 

Hi everyone and thanks to each and every customer that’s shared their experience on this thread. 

 

There’s a few different things being described here but I’ll try and offer as much help as I can. 

 

I’ve seen some customers here call out a delay in their payment. I’ve been advised that there’s a few different reasons why this might happen, such as missing a requested meter photo. I know some people have called out sending in photos and not getting a reply. I’m passing on this as feedback and I know the team are working flat out to get to everyone as soon as possible. 

 

If you’re only with us for your feed in tariff (FiT) or smart export guarantee (SEG) account, you won’t have access to the OVO online account portal. You can get in touch with the right team via their contact email of either; fits@ovoenergy.com or seg@ovoenergy.com.

 

Alternatively, you can speak to our team by calling 0330 102 7421.

 

 Can’t log in? Use this link to activate your account:

https://account-activation.ovoenergy.com/confirm-email?

 

I’m sorry that you’ve had difficulty getting through to us. We’re working as hard as we can to get to everyone and we thank you for your patience. 

 

Tim

77 replies

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S
Newcomer
Shelagh2401
Newcomer
March 22, 2024

I've just had a webchat with Anita who was no help at all, didn't answer my questions and decided the conversation was over without consulting me. I've just about had it with OVO. I feel stressed and have wasted so much time just trying to get what I'm owed.

S
Rank 2
StillWaiting
Rank 2
March 23, 2024

I feel your pain. Still waiting for my December 2023 payment. Email not answered.

Have you got your payment yet?

I’m still waiting for my December payment. I was called by their complaints department on Monday and was told they would call me back on Friday to see if I had my statement and payment - they never called back!

Chris_OVO
Community Manager
Chris_OVO
Community Manager
March 25, 2024

Hi @StillWaiting,

 

I’m really sorry for the issues you’ve been experiencing with your Feed In Tariff payment and statement, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Renewable energy jokes never get old.
S
Rank 2
StillWaiting
Rank 2
March 26, 2024

The money (well some of it) arrived in my bank today - time to celebrate!!

I have just got to wait for the final payment from my December 26th reading, which they say they did not get until January so I won’t see until sometime in June - July, sigh. 

    S
    Newcomer
    Shelagh2401
    Newcomer
    March 26, 2024

    I got my statements for August to December emailed to me yesterday.  It says I'll be paid within 4 weeks (why so long?). We'll see.....

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    March 26, 2024

    Hey @StillWaiting Glad to hear you’ve made progress with that and you’ve had some of the payment through. Keep us updated with the rest in June/July.

     

    @Shelagh2401 Glad to hear you’ve had the statement through, do let us know when that comes in to you, we’ll be glad to know it’s all been sorted then.

     

    Thanks both for the updates.

    Currently Playing: She's Electric
    S
    Rank 2
    StillWaiting
    Rank 2
    April 9, 2024

    For those still suffering with OVO, I switched to Octopus and when the end of March readings were due I had an email from Octopus with a link to put in my readings, I gave my readings on the 29th March and today the money is in my bank account!

     

    So much better…

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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd