Engineer Visit

Hiya ​@janie, good morning. I hope you’re doing well.

Strange one this - I’m imagining that this communication has been sent in error, and is part of the usual customer journey for RTS meters being replaced (usually to smart meters). Potentially our systems have been duped into thinking you have a non-comms smart meter, when in fact it’s a traditional one.

I’m going to tag ​@Lukepeniket_OVO here, just in case he might be able to flag something on his side stating that there’s no need to contact you for an appointment. I’ll reach out to him internally as well. If you do receive a call from our engineers just let them know that an appointment isn’t required, as you don’t have a smart meter.

​@Ben_OVO thanks, I would hate to waste a valuable Engineer Visit , there was no contact number on the email or I would have called them back