Complex meter: Refused Economy 7?

You have to realise that there has been no promise that you will not have to pay more for your heating in future. or pay to have new equipment fitted as a one-off.
The metering itself the supplier will replace FOC.

The Ofgem requirement is that your supplier offers you a 'reasonable' replacement for your soon to be obsolete metering and tariff.
 
The question then becomes what is 'reasonable'.

Providing advice about the best option that they currently have available for you will be seen as 'reasonable' by your supplier.
Creating special meters and/or tariffs just for you (and maybe a handful of others) would not be seen as reasonable.

I believe that Ofgem would, could only, take the same view.

However as I think you have realised whatever you do get to replace your obsolete system, whatever  is available from any supplier, is not going to be exactly equivalent to what you have now.
It will be different and you will need to make some adjustments to either equipment and/or lifestyle to suit what metering/tariff setup you can now get.

Having to change major things like this can be upsetting, especially if/when it impacts your finances, however such change happens and we have to cope with it the best that we can.

I hope that you end up with something that you can adjust to and eventually become comfortable with, but I suspect it will be a rocky road for a while,

PS. I don’t know if it helps or not to look at this chage as being you having had a very cheap electricity deal for a number of years, that very cheap deal is now ending and you will have to pay the same rates as many others have been paying for those years.

I was going to write an extremely emotive response back to this message, but I have zero desire to get into a war of words with someone on the internet who knows very little about my history with Scottish Power. What I would urge people to do is to look at my issues in the context of having spent 3.5 years battling with Scottish Power to ‘unlock’ us from this tariff, which has always been the only one that we’ve been able to have, with no ability to switch to another supplier. 3.5 years of SP not even understanding their own infrastructure and us having to call electricians out to explain their own system to them, then battling to get SP Energy Networks to fix their own faulty system infrastructure. This flat is wired for this tariff. That is not of my design or making. Now that I have the opportunity for this to be corrected, I do not want to find myself in another ‘locked’ tariff so forgive me for trying to prevent that happening. 

If someone is willing to answer the questions that I have, rather than criticise my attitude towards my supplier, I’d love to hear them. 

I'm sorry if you saw my post as being criticism, that was not my intention at all.

My post was simply an attempt at saying that the situation is not a good one for those stuck with it.
However it is what it is, and all anyone affected can do is ty their best to adapt to a new system using what equipment is currently available to them.

Sorry again If I upset you, No war of words, Please feel free not to reply to this post.

BTW. I have the same attitude as you towards that particular supplier.
I know SP well and have recently had my own 3 plus year battle with them, Ombudsman decision/directions being ignored by SP for over a year and all.
Thankfully they finally accepted the Ombudsman's directions and I am now free of them.

​@CookieCooke you mentioned your flat was part of a development of 47 flats, are these private flats or housing association? Only asking as I'm aware of another customer with a complex meter arrangement that needs changes to the domestic wiring to enable the removal of the RTS and fitting off the smart meter, their flat is a large housing association development and the housing association have now engaged with the supplier to find the best value solution, just thought I'd mention in case it's applicable. 

I feel your pain, I took my supplier to the ombudsman to get away from being locked into the THTC tariff, I was successful and now have a normal tariff and smart meter.

Hey ​@CookieCooke, 

Things written on the internet can be interpreted in different ways than intended. Having known ​@Nukecad for the past year, I can attest to his helpfulness and believe he would never intentionally offend anyone. That being said we can only imagine the frustration you’re experiencing after dealing with this for so long. The community will always do our best to pull together and offer you as much advice and personal experience as we can. 

Hi, to give you an update, meter upgrade did not go ahead, the engineer refused to do it because “the job was not raised correctly” (by the RTS team).

It needs to be 2 MPANs raised as one job, as ​@Lukepeniket_OVO  said previously. Only one MPAN was added to the job, despite my many requests for this exact thing while talking to the customer support team.

So the job needs to be raised again and rescheduled. I was supposed to get a call to book another appointment within a few days, but definitely within a week. Now more than a week has passed and there has been no call. 

​@EdinburghFan so sorry to hear this, very very frustrating 😔.

Due to the shortfalls in service here a complaint needs to be logged. If it hasn’t been logged as such already, then I’d recommend you get back in touch with our Support Team and ask for it to be raised. If necessary, the complaint will be escalated to a complaints handler, and the fact that it’s now being raised in this way should ensure that the job is booked in with more care next time.

I really hope this is sorted for you ASAP 🤞.

​@Ben_OVO Thank you! Complaint sent. 

Morning ​@EdinburghFan,

Thanks for letting us know. If you could keep us updated on how it all goes we’d appreciate it!

​@EdinburghFan sorry i didn’t see your reply on this thread, good that a complaint has been raised. I have called Squad 70 this morning also to ensure you get a call back.