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jen28
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September 6, 2026
Solved

Can I ask a peak and off peak tariff question?

  • September 6, 2026
  • 9 replies
  • 97 views

Are any forum members with a tariff with the peak and off peak at the same rates 

 

Best answer by Chris_OVO

​@jen28 ​@Firedog 

 

Just to add some clarity I spoke with one of our heating experts and shared the thread. He’s came back with the information below:

 

“Our agents can change a contract to apply flat rate for both peak and off-peak. We can also technically reconfigure the meter so that it's only got an anytime rate if the customer would prefer that.

What we can't do is change the supply from restricted (off-peak) to unrestricted (24/7) and vice versa. Only an electrician can do this. Usually there's an isolator already installed, so all the electrician needs to do is make the necessary changes after the isolator to make the new convector heaters have a 24/7 supply. If the electrician needs an isolator installed to complete the alterations, we can do this”

9 replies

Firedog
Super User
FiredogSuper User
Super User
September 6, 2026

Yes, I have. Why do you ask?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Nukecad
    Super User
    NukecadSuper User
    Super User
    September 6, 2026

    That happens when you have a multi rate meter but have chosen a single rate tariff.

    It's easier to make it meter both rates at the same price which can be done remotely rather than sending an engineer out to physically swap the meter with a single rate one.

    What tariff do you currently have?

    I said, Hey - Watts going on.
      Firedog
      Super User
      FiredogSuper User
      Super User
      September 7, 2026

      A wee rider to ​@Nukecad’s reply: while it’s possible to change the tariff from, say, Economy7 to single rate just by making the peak and offpeak rates the same, this change can’t (so far as I’m aware) be reversed, i.e. from single rate to peak/offpeak. See here.
       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      September 7, 2026

      Hey ​@jen28,

       

       What kind of information about single rate tariffs can we help you with?

       

      I've gathered some articles that I think you might find helpful while we wait for your update. We're looking forward to hearing from you

       

      Renewable energy jokes never get old.
      Rank 1
      jen28Author
      Rank 1
      September 8, 2026

      Thank you for your response 

      On economy 10 with old type storage heaters which are going to be replaced soon with oil electric radiators.

      what I need then is a tariff that is the SameRate 24/7 ( NOT A PEAK and OFF PEAK tariff I can’t find the tariff required on the OVO app

      regards

      Rank 1
      jen28Author
      Rank 1
      September 9, 2026

      @Chris_OVO 

      thank you for the information much appreciated 

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