Arranging boiler service

Morning ​@Boannbird and welcome to the OVO Forum community 😁.

Sorry to hear about the issues you’ve had when trying to contact OVO. I have two suggestions here.

Firstly, to discuss the boiler service, you can email the Home Services team at customerservices@ovohomeservices.co.uk. You can also try calling 0330 102 8905. More info can be found on the boiler cover section of our website here. Just to let you know, Home Services have recently completed a move to become part of HomeTree, so don’t be confused if you hear this, or HTG Home Services, mentioned when you call.

Secondly, it sounds as if you may have contacted OVO customer services, and have received the automated bounce back email to let you know that your email address isn’t linked to the account. This may be the case, but could also have been an error. 

The best way to check this is to try logging into the online account / app. If you’re able to log in, then the email address on the account is correct. If you need to change the email address yourself, you can do so by following this guide:

If you’re completely unable to log in then it may be that the email address isn’t added to the account. In this case, you’ll need to all Customer Services on 0330 303 5063 to pass extra security and get the email address updated.

Please let us know how you get on.

Thank you Ben. The email address is correct but only logs me into the main supply account and obviously my boiler plan isn't linked to that. 

The problem is that OVO won't reply on the email address used to set up boiler plan and the one they used to remind me of service. I have confirmation emails to that address.

Phone lines are constantly busy.