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Rank 2
elisabethz59
Rank 2
May 24, 2023
Solved

Air Source Heat Pump external pipework positioning

  • May 24, 2023
  • 17 replies
  • 3061 views

I bought my house 5 years ago.  There seem to be issues with the installation.  First there was no insulation on the external pipework.  Now I’ve been told (by a different company) that the pipes attached to the unit should not be lying on the ground (half buried) but raised and clipped to the wall.  It’s going to cost a bit of money and I’d like to know if this gentleman is correct with his observations.

Any comments appreciated.

    Best answer by juliamc

    Updated on 16/02/26 by Abby_OVO

     

    You need someone who knows what they’re doing. That insulation is rubbish. Go on the Heat Geek website https://www.heatgeek.com/find-a-heat-geek/.

     

    With any luck there’ll be someone in your area who has done proper training and can take on your system. I’m nothing to do with heat geek btw, I’m just a heat pump owner who’s read around the subject, there’s a lot of stuff online if you want to investigate further. 


    Also please share how you’re getting on with the heat pump since you moved in. They are great, but not always installed properly. Things can be improved though !
     

    Want to find out more? The topic below might be of interest to you:
     

     

    17 replies

    Show previous replies
    M.isterW
    Rank 6
    M.isterW
    Rank 6
    May 25, 2023

    Which part of the country are you in? I use a fantastic company for my heat pump servicing and they've upgraded some of my insulation. They're in Dorking.

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
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    Rank 2
    elisabethz59Author
    Rank 2
    May 25, 2023

    Suffolk

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    Rank 8
    Nick Challacombe
    Rank 8
    May 25, 2023

    There is a fantastic firm in Suffolk called Enietherm 

    I had my system installed in a new build 5 years ago by a plumber the builder used. It was never right. I eventually found this firm through the manufacturer and the builder paid for all the extensive remedial work. I then installed at a later date 24 solar panels, they worked well but again by a solar panel installer, I then bought an Givenergy Battery and Invertor this went wrong and guess what I ‘phoned Enietherm and between him and GivEnergy  they fixed everything and I am now about to install another 9.25Kwh battery.

    I have no connection with Enietherm only as a completely grateful and satisfied customer. I wished I had found them earlier. They fit all makes. 

    Details : Enietherm Ltd, Lakenheath, Suffolk IP27 9ES. Proprietor Chris King,

    Phone 07837 369787  web siteenietherm.com  email admin@enietherm.com

    Lovely chap, 

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      Rank 2
      elisabethz59Author
      Rank 2
      May 25, 2023

      Thank you.  I’ll see if they want to come here as I’m 40 miles away.

      N
      Rank 8
      Nick Challacombe
      Rank 8
      May 25, 2023

      On his web site he says he works all over Suffolk and parts of Norfolk,  He came to me from a job in Sudbury.

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      Rank 2
      elisabethz59Author
      Rank 2
      May 25, 2023

      Thank you, I’ve sent them an email.

      N
      Rank 8
      Nick Challacombe
      Rank 8
      May 25, 2023

      Glad to help, I hope he sorts you out.

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