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September 2, 2022
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Air source heat pump (ASHP) retrofit, running costs and experience of buying and installation?

  • September 2, 2022
  • 12 replies
  • 1916 views

Hi All, I’m wondering how the experiences have been for people who’ve installed a heat pump to an existing property.  

What was the buying experience like?

What was the install experience like?

How has the performance been?  And what about running costs of the ASHP vs whatever you had before?

Cheers in advance

Steve

Best answer by nealmurphy

Hi @Stevea 

Having been awakened from my slumber by @Blastoise186 I can confirm that I am indeed happy to talk with you about this! :)

I’m not sure if you’ve already been through the various threads on the forum such as 

If you click on the heat pump tag of your post it should find some others.

For disclosure, I got my heat pump through the OVO Zero Carbon Heating Trial.

The price of the system was just under £15,000 which included supply and installation of a High Temperature Air Source Heat Pump, control unit, new water cylinder and 3 upsized radiators. My property is a 4-5 bed 1950’s detached bungalow with loft conversion. Good roof insulation but poor wall and window insulation.

Installation took around 4 days of which we were without heating / hot water for around 1 day. All went smoothly and couldn’t fault the installer, though some installers are better than others, so go with ones with a good reputation. www.heatgeak.com is a good place to start for advice.

I’ve had the system since Summer 2021. Energy costs over last winter were slightly cheaper than the previous winter when I had gas. Obviously there would have been price changes and differences in seasonal temperatures to take account of to be able to give an accurate price comparison. But generally, if you can achieve an efficiency of greater than around 320% an ASHP should work out cheaper to run than a gas system. Plus you can get rid of gas standing charges if you get rid of your gas supply completely.

Feel free to ask any specific or general questions. I’m sure the members here will be able to help.

12 replies

Newcomer
May 26, 2025

@Stevea 

Hi Steve, great questions — a lot of people are asking the same lately as heat pumps become more popular, especially with the government grants available.

I’ve seen quite a few successful retrofits where the air source heat pump was installed in older homes. The buying and installation process can vary depending on your installer, but working with experienced providers makes a big difference.

Many offer a full service — from assessing your property’s suitability to helping with grant applications and managing the install smoothly.

Performance-wise, once properly set up, most people report consistent heating and noticeably lower energy bills compared to traditional electric or oil heating. It’s also quieter and cleaner to run. Of course, insulation levels in the property can impact overall efficiency, so that’s worth checking beforehand.

If you’re still exploring or want help with the process, there’s a helpful overview here: Heat Pump Grant — it explains eligibility and how to get started with funding support.

Hope that helps! Would love to hear what you end up deciding.

Emmanuelle_OVO
Retired Moderator
Retired Moderator
May 27, 2025

Have you had a heat pump fitted yourself ​@sophiawilliam01

If so, we’d love to hear more about your experience 😊

We have some really brilliant blog posts written by our community members on this topic:
 


Check them out!

Renewable Energy? Big Fan.