Updated on 24/07/25 by Ben_OVO
Got questions about your Pay As You Go smart meter? We have a helpful series of short videos for the most common models of smart meter covering re-enabling, topping up and accessing emergency credit.
If you’re unable to find the answers you’re looking for below please check out our pay as you go topic hub:
Or why not ask our community?
(Aclara)
(Landis & Gyr)
(EDMI)
(Elster)
(Smart energy tracker)
(Secure)
(Geo IHD)
How to get in contact about my OVO Pay As You Go account
Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.
There are also tons of helpful resources and information available on our OVO Help pages.
If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
Struggling with your energy bills? Our Customer Support Package might be helpful to you.
Need more help?
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