Hi, I’ve received a text message from Ovo saying they have arranged a “SMART appointment”. Can any one explain what a SMART appointment is please?
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What is a SMART appointment? I'm not with OVO why have I had this text?
Best answer by Emmanuelle_OVO
Hey
Sorry for the issues you’re having,
I’m wondering if this is perhaps a scam message? If you don’t have an account with OVO energy and haven’t booked an appointment? It sounds like previously there may have been an erroneous transfer on your account, if this has happened again it might be an issue with the address listed on your property.
My advice would be to contact the support team, they’ll be able to search your mobile number and find out why there is an account with your details listed.
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