Hi everyone,
My old prepayment meter has gone into fail safe mode, and it’s neigh impossible to arrange replacement (it’ll be a smart meter) as it’s on a shared fuse. I’m looking for advice on who’s responsible for what, and what my opetions are to get out of this mess.
Here’s how my issue unfolded:
- January: supllier’s engineer came to replace the meter, but abandoned job due to the shared fuse. we contacted the DNO (from my phone), the engineer asked for my supply to be unlooped.
- February: DNO (SP Energy Networks, Scotlland) replied that they ’don’t see a strong reason to unloop’ and that my supplier should organise power outage with the neighbours.
- My supplier asked me to organise outage with the neighbours.
- I tried, but failed to get hold of anyone next door. I asked my supplier to organise safe isolation or unlooping with the DNO. They said they will ask their meter operator, but answer is still pending.
- March: My supplier sent an unannounced Revenue Protection people (haste ldt), who couldn’t do the job nor any ‘inspection’ as they lacked a ladder. I was not in when they came, so I didn’t have the chance to explain to them what the issue is.
- I had to schedule another appointment with the RP team; my concernts that this is pointless unless the neighbours had been contacted were ignored. When the RP guys came (they were not friendly, and said they are investigating enegy theft) I had to explain to them the installation and shared fuse (I’m on a blue cable, which is labelled ‘L’ (live) going ino my meter). Then the penny dropped at team RP, they couldn’t isolate the main use, but they left me with a red ‘warrant is underway’ letter.
- I am supposed to coordinate the meter replacement date with an engineer of my supplier, the RP team (who will just remove the old meter afaik) and the neighbours.
I am wondering who is responsibility it is to get things done. I am quite unhappy in my current admin position. I cannot find any guidelines about what the options are, and how should things unfold if the neighbours are not cooperating (they seem to be running a buisness from next door, I never met them in person and they do not live there but rent it out to random people). I don’t understand why the supplier cannot communicate withe DNO and stop the useless RP team to be involved, which would at least reduce my admin burden as I then would only deal with 2 parties - the supplier and the neighbour. How to get out of this mess (in particular the pointless warrant threat)?
Thank you in advance!
