Rip off of a 93 year old widow

Hi ​@shinyton

If you give more information another customer might be able to suggest what to do?

There are  a lot of experienced people on the forum 

The back billing rules are part of the “Standard Licence of Supply” and are quite complicated.

It is not as simple as some people would have you believe.

You will often hear or see something like: ”Suppliers can't bill for more than 12 months back”.

However that is a vast over-simplification of the full rules  and is just not true in a lot of cases.

eg. If the supplier had previously billed (taken recovery action) but hadn't billed enough, or the bills had been ignored, or ….. then they can still bill/chase more than 12 months later.

eg2. If the customer had been paying something, but not enough, then they can still bill/chase for the shortfall more than 12 months later. (That includes DD payments that were too low).

We would need to know more details to be able to offer an opinion on any particular case.

(PS. I know quite a bit about it because I personally won a back-billing case against an electricity supplier. I won because they had not billed at all for a number of years despite me regularly telling them so. They then tried it on in a ‘final bill’ 10-months after I moved house and left them. It took another 3-½ years for them to stop chasing me though, even after the Ombudsmans ruled in my favour it still took them 2 years to accept that ruling and stop trying).