Hopefully you can get through to someone to discuss your account. Most tariffs are based on the Direct Debit method of payment spread over a year. If you are likely only to be there for six months then is probably best to pay monthly on demand. That way you will only be paying for the energy you use during the time you are at the property. As you will likely be out once the winter months come along with higher energy use this may work best for you.

You need to set up an account in your own name because it will currently be in the name of the people who left.

(or in your landlords name - but landlords wouldn't take out a 1 year fix between tenancies).

See this for how to set things up properly when moving into a new place:

It was interesting to note in the guide that the SSE area was not included in the links to find your supplier. Hopefully phineso will be able to get their supply sorted out with the help from Nukecad.

Hey ​@phineso,

Welcome to the community! 

Find details on available plans by entering your postcode at https://plans.ovoenergy.com/. The Simpler Energy plan has no exit fees, so monthly payers will face no issues, as ​@DavidWSR noted. Most plans are quoted based on annual costs; therefore, you can halve any quote received unless otherwise specified.

There’s also more information on our website at https://www.ovoenergy.com/home-energy-plans. 

I hope this helps! 

Keep trying customer service, eventually you will get a person. My experience of these bots on other sites has been - When the bot can no longer get an answer to the range it helps a client with, it does offer a transfer to an agent. Living breathing person. 
I hope you are able to get your account sorted. 
please update the site when you resolve it. 

Hi All,

Thank you so much for your answers. I finally got through to a human after A LONG TIME and I was able to set up my account !

Good to read you managed to get a human @ customer support service & sort it out. 
Good to know there are still people to contact. 
I don’t like machines

Hey ​@phineso 

Glad to hear you were able to get through to someone and get things sorted.

Best of luck! If you’ve got any other questions, always feel free to pop back any time.