I had to inform OVO of my mum's death. I seemed to have done everything right. I am living in the house the account was for and wanted the account transferred to me. I had heard nothing until today. I got a letter from OVO TELLING me that the direct debit for the account had been cancelled. I am not able to log into the account to set up payments. I phone the bereavement number and spoke to someone who checked the account and they transferred me to another person who gave me an account number that I can use to set everything up. I tried and still couldn't log on. I then tried an online chat, after explaining things again again I was told I had an Executors Account and the would have to transfer me to the Bereavement people. The chat got shut off before I could talk to them.
Can anyone help with what to do next. I want to pay for the electricity that being used. I don't want to be a to wait so the bill gets too high.
Thanks
