I note back in December, it was confirmed by Martin Lewis that Ovo will be passing on the cost reduction (approx £150 per year) to all customers on variable and fixed rate tariffs automatically from 1 April. But there was no indication at the time of how that would be implemented.
I rang Ovo Cust Serv yesterday to check and the chap wasn’t even aware of this coming in and said they had been given no script to deal with this query. He checked with his manager who said they were waiting for the Ofgem price cap announcement. But that wouldn’t impact those on a fixed rate like me.
So none the wiser - does anyone know anything more?

