Waiting for emergency electrician unable to get hold of anyone at OvO. No electrician has turned up. Been without electricity since 10am this morning. Its now 7pm. Very disappointed eith service and limited communication with company.
Solved
Does OVO have an out of hours emergency number?
Best answer by Jeffus
Maureen56 wrote:
Who is responsible for reconnecting electricity meter when your engineer do not turn up. Its not 105 as stated on your website information. They have nothing to do with meter connection
I should start by saying I am just a customer like you.
Have you managed to arrange an engineer via 0330 303 5063?
Unfortunately there is no out of hours phone number or webchat with OVO for reconnecting an electric meter when someone doesn't turn up. The 105 number for network operators doesn't cover this situation as it is not the network operators role to handle those cables unfortunately as you have found out.
So you either have to wait till ovo are open and call 0330 303 5063 or sometimes you may get a response out of hours for some things via the ovo official twitter or facebook pages.
Is it not unusual for customers to ask questions about out of hours emergency support on this forum. There isn't any in your situation.
Out of hours support does vary by supplier, Octopus process emergencies out of hours for example although this may not mean an engineer would actually come out overnight in all situations I suspect if you ask them.
There are government plans to potentially change this so suppliers have to provide a level of emergency out of hours support, potentially this winter, so this may help in certain situations.
+1- Plan Zero Hero
- 7887 replies
What did you need an emergency electrician for
It’s worth bearing in mind that anything NOT to do with the meter is beyond OVO’s control. Try 105 in the first instance.
I have uts a reconnecting of metre as I had it moved from inside to outside. UK PowerNetwork did the bit this morning. So just waiting for Ovo to move the metre and reconnect iu
Unsure why ovo would be sending an electrician. If there is a generic power cut then they would be at the sub station by now I would have thought..
What was/is the issue?
It's not a generic power cut my metre was disconnected by uk power network so they can put a nelew connect to the outside wall. Ovo are responsible for the metre and the reconnecting of it. They told me so themselves. A electrician was booked between 12 and 4 and didn't turn up. Now I've bee given an emergency appointment and still no one has turned up
+2- Plan Zero Hero
- 2552 replies
Maureen56 wrote:
It's not a generic power cut my metre was disconnected by uk power network so they can put a nelew connect to the outside wall. Ovo are responsible for the metre and the reconnecting of it. They told me so themselves. A electrician was booked between 12 and 4 and didn't turn up. Now I've bee given an emergency appointment and still no one has turned up
Has anyone turned up? Have you managed to contact ovo if not?
There are not a lot of options out of hours.
You could try a direct message via the ovo twitter or facebook page rather than a public post.
Include your name, address, date of birth and account number to get passed security, along with your message.
https://www.facebook.com/ovoenergy
Please call us when you can to get that engineer visit today,
If a visit yesterday was organised and missed you’ll be owed compensation which can also be arranged on the call.
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
1 person likes this
Who is responsible for reconnecting electricity meter when your engineer do not turn up. Its not 105 as stated on your website information. They have nothing to do with meter connection
+2- Plan Zero Hero
- 2552 replies
- Answer
Maureen56 wrote:
Who is responsible for reconnecting electricity meter when your engineer do not turn up. Its not 105 as stated on your website information. They have nothing to do with meter connection
I should start by saying I am just a customer like you.
Have you managed to arrange an engineer via 0330 303 5063?
Unfortunately there is no out of hours phone number or webchat with OVO for reconnecting an electric meter when someone doesn't turn up. The 105 number for network operators doesn't cover this situation as it is not the network operators role to handle those cables unfortunately as you have found out.
So you either have to wait till ovo are open and call 0330 303 5063 or sometimes you may get a response out of hours for some things via the ovo official twitter or facebook pages.
Is it not unusual for customers to ask questions about out of hours emergency support on this forum. There isn't any in your situation.
Out of hours support does vary by supplier, Octopus process emergencies out of hours for example although this may not mean an engineer would actually come out overnight in all situations I suspect if you ask them.
There are government plans to potentially change this so suppliers have to provide a level of emergency out of hours support, potentially this winter, so this may help in certain situations.
Thank you for this information. I will be changing suppliers when this issue is resolved. I'm so disappointed with them.
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