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Maureen56
Rank 2
August 8, 2023
Solved

Does OVO have an out of hours emergency number?

  • August 8, 2023
  • 30 replies
  • 10820 views

Waiting for emergency electrician unable to get hold of anyone at OvO. No electrician has turned up. Been without electricity since 10am this morning. Its now 7pm. Very disappointed eith service and limited communication with company.

Best answer by Jeffus

Updated on 01/07/25 by Chris_OVO:

 

For details on our out-of-hours emergency process or any planned PAYG outages, please follow the link below:

 

 

Who is responsible for reconnecting electricity meter when your engineer do not turn up. Its not 105 as stated on your website information. They have nothing to do with meter connection

I should start by saying I am just a customer like you. 

Have you managed to arrange an engineer via 0330 303 5063? 

Unfortunately there is no out of hours phone number or webchat with OVO for reconnecting an electric meter when someone doesn't turn up. The 105 number for network operators doesn't cover this situation as it is not the network operators role to handle those cables unfortunately as you have found out. 

So you either have to wait till ovo are open and call 0330 303 5063 or sometimes you may get a response out of hours for some things via the ovo official twitter or facebook pages.

Is it not unusual for customers to ask questions about out of hours emergency support on this forum.  There isn't any in your situation. 

Out of hours support does vary by supplier, Octopus process emergencies out of hours for example although this may not mean an engineer would actually come out overnight in all situations I suspect if you ask them. 

There are government plans to potentially change this so suppliers have to provide a level of emergency out of hours support, potentially this winter, so this may help in certain situations. 

 

30 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 8, 2023

What did you need an emergency electrician for @Maureen56 ?

It’s worth bearing in mind that anything NOT to do with the meter is beyond OVO’s control. Try 105 in the first instance.

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Rank 2
Maureen56Author
Rank 2
August 8, 2023

I have uts a reconnecting of metre as I had it moved from inside to outside. UK PowerNetwork did the bit this morning. So just waiting for Ovo to move the metre and reconnect iu

    Rank 2
    alinbongo54
    Rank 2
    August 8, 2023

    Unsure why ovo would be sending an electrician.  If there is a generic power cut then they would be at the sub station by now I would have thought..

     

    What was/is the issue?

    Rank 2
    alinbongo54
    Rank 2
    August 8, 2023

    Ah seen your reply now!

    Rank 2
    Maureen56Author
    Rank 2
    August 8, 2023

    It's not a generic power cut my metre was disconnected by uk power network so they can put a nelew connect to the outside wall. Ovo are responsible for the metre and the reconnecting of it. They told me so themselves. A electrician was booked between 12 and 4 and didn't turn up. Now I've bee given an emergency appointment and still no one has turned up

      Rank 2
      alinbongo54
      Rank 2
      August 8, 2023

      Oh dear  that is not very good.  Hope they turn.up.soon for you.

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      August 8, 2023

      It's not a generic power cut my metre was disconnected by uk power network so they can put a nelew connect to the outside wall. Ovo are responsible for the metre and the reconnecting of it. They told me so themselves. A electrician was booked between 12 and 4 and didn't turn up. Now I've bee given an emergency appointment and still no one has turned up

      Has anyone turned up? Have you managed to contact ovo if not?

      There are not a lot of options out of hours. 

      You could try a direct message via the ovo twitter or facebook page rather than a public post. 

      Include your name, address, date of birth and account number to get passed security, along with your message. 

      https://www.facebook.com/ovoenergy

       

      Rank 2
      Maureen56Author
      Rank 2
      August 8, 2023

      Its 9:48 and still no engineer. Can't even get on contact with anybody

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      August 9, 2023

      Please call us when you can to get that engineer visit today, @Maureen56: 0330 303 5063

       

      If a visit yesterday was organised and missed you’ll be owed compensation which can also be arranged on the call. 

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        Rank 2
        Maureen56Author
        Rank 2
        August 9, 2023

        Who is responsible for reconnecting electricity meter when your engineer do not turn up. Its not 105 as stated on your website information. They have nothing to do with meter connection

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd