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Mike Hansen
Rank 5
November 3, 2025
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When does the Warm Home Discount get paid to me?

  • November 3, 2025
  • 34 replies
  • 1529 views

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike

Best answer by Ben_OVO

Updated on 14/11/25 by Abby_OVO

 

Morning ​@Mike Hansen and thanks for your post. Thanks too to ​@Blastoise186 for the helpful info.

 

Hi ​@Mike Hansen ,

OVO can only issue it to you AFTER the DWP sends you the WHD Eligibility Letter, which are being done in waves. Until then, OVO won’t know you qualify.

Please wait for the DWP letter and follow the instructions - OVO can’t help you until then.

 

​@Mike Hansen the confirmation should arrive between now and December, so keep your eyes peeled.

 

You can find full Warm Home Discount info on our website, along with FAQs here: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme. We also have this Forum guide:

 

 

I hope this helps!

34 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
March 11, 2026

Hey ​@Linda66 

 

Welcome to the Forum, I’m glad to see a few of our community members have already stopped by with some really helpful advice here.

 

If you’ve not checked the recent bills from us already, please do so as it may already have been applied as costeek suggested. 

 

All payments due to be paid should be applied before 31 March as our users have also suggested. The Support Team are able to track the status of the application/payment, so if you still have any concerns heading towards the 31 March, please do reach out to the team for some further assistance. 

 

For more information on the Warm Home Discount, check out the Government page here, or our topic below:

 

 

I hope this helps.😊

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Dandy
Newcomer
April 28, 2026

Hi looking for some info about any extra help someone can get for the gas costs out with the warm front thing. If you are bed bound and needed the heating on a lot more due to this is there any extra help with the costs of this as they are bed bound now thx in advance 

 

Nukecad
Super User
NukecadSuper User
Super User
April 28, 2026

I think that you are asking about the Warm Home Discount scheme?

That is a government scheme which credits £150 towards your winter energy bill if you are eligible, it’s automatic if you qualify in England and Wales, however if you are in Scotland then you may have to apply.

The winter 2025-2026 WHD scheme is now closed, the 2026-2027 one starts in October.

For more details about the WHD scheme see:

https://forum.ovoenergy.com/extra-support-191

If however you are looking for what help OVO can offer then see:

https://forum.ovoenergy.com/extra-support-191

In particular the bedbound person should be signed up to the Priority Services Register:

 

I said, Hey - Watts going on.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 29, 2026

    Hey ​@Dandy,

     

    Welcome to our online Forum 😊

     

    Nukecad provided a great response above, detailing all the available resources. We encourage you to read through them, and if you have any further questions, we will do our best to find answers for you.

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