WHD notification letters query.

Can someone have a word with OVO’s Administration Department?

I had already noticed that my Warm Home Discount had been put onto my OVO account while I was submitting meter reads via my online account, earlier in October.


Today - 3 November 2026 - I had 2 letters from OVO come through the door.
One notifying me that I had been granted the Warm Home Discount, and the other notifying me that it had been paid onto my account.

Both letters were dated 20 October, and have only just arrived.

Seems a long time between them being printed out, dispatched and arriving through my door, and a bit weird that both notification and confirmation letters were sent out on the same day.