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Nukecad
Super User
Super User
August 15, 2025

Warm Home Discount 2025, Government reminder

  • August 15, 2025
  • 22 replies
  • 1177 views

The qualifying rules for the 2025 Warm Home Discount have changed from the 2024 rules- the property size/age rules have been scrapped so more will qualify this year than last year.

The Government have this week issued a Press Release reminding people in receipt of Income Related (means tested) benefits to check that they are named as the billpayer on their electricity bill to be eligible for the 2025 Warm Home Discount.

https://www.gov.uk/government/news/reminder-to-eligible-households-to-get-150-off-energy-bills

Every household where the billpayer receives an eligible means-tested benefit will now be in line for the discount, after the government removed restrictions that previously excluded many who needed help with bills.  

In England and Wales, this means households in receipt of Housing Benefit, Income-related Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Pension Credit and Universal Credit will now be eligible. 

……... 

The government is now issuing a call to eligible households to check they are named on their electricity bill, with suppliers set to rely on customers’ records as of Sunday 24 August. 

Someone might not be named on their electricity bill if they have recently moved house and changed supplier. 

 

 

Update - OVO’s 2025-2026 scheme is now open for those living in SCOTLAND, (Core Group 2 those who recieve an Income Related benefit) to register.See the post below by Emmanuelle_OVO

 


A further note to make clear that you do not necessarily have to be the named bill payer to get the WHD.

Being the named bill payer just makes it easier for the government to match IR benefit recipients with electricity accounts and tell the supplier to make the WHD credit to the account automatically.

In past years we have seen where people on benefits who were not named as bill payers still had the Warm Home Discount paid into the electricity account for their ‘household’ even though it was not in their name. (It just took a bit longer for the government to do the necessary matching).
Although it’s not absolutely certain we can only assume that the government will be doing the same this year?

There will also be other ways for the WHD credit to be given to you if you get an IR benefit.
Say for example you have a PAYG meter they usually give top-up vouchers which you can use to top-up your meter.
(Although with smart meter PAYG they may be able to add the credit remotely),

There will be more details when the scheme goes 'Live' later this year.

Pinned Reply By Nukecad

Some more information, and key dates, about the 2025/2026 Warm Home Discount schemes in England/Wales and in Scotland

If you live in England or Wales:

If get the ‘Guarantee Credit’ element of Pension Credit or are on a qualifying Income Related benefit then you will automatically qualify for the Warm Home Discount in either Core Group 1 or Core Group 2.

You will be sent a letter confirming that you qualify, or asking you to contact the WHD helpline, see below.

Key dates for the Warm Home Discount for Customers in England and Wales:

24 August 2025 was the qualifying date for Core Group 1 and Core Group 2 in England and Wales.
If you met the eligibility criteria on this date you are eligible for the WHD.
If your benefits claim is backdated to this date or earlier, you may also become eligible for WHD.

Later this year WHD helpline opens for 2025/2026 scheme year and is for Core Group 1 and Core Group 2 customers in England and Wales.

Between October 2025 and December 2025, letters will be sent to qualifying customers for Core Group 1 and Core Group 2.
The letter will confirm if you have qualified for an automatic WHD or advise you to call a helpline to check if you are eligible.

If you have not received a letter by mid-January 2026, but you think you should be eligible for WHD under Core Group 1 or Core Group 2, you will need to contact the WHD helpline when it opens later this year.

27 February 2026 is the deadline to contact the Warm Home Discount helpline if you are advised to get in touch in your letter.

If you live in Scotland then the qualifying rules are different.

Core Group 1:
To receive the WHD in this group you (or your partner's) name must be on your energy account, and you (or your partner) need to meet these criteria:

  • Receive the ‘Guarantee Credit’ element of Pension Credit.
  • Be with an energy supplier who participates in the WHD scheme.

Customers will be contacted in writing by mid-December to be advised of their eligibility for the scheme. They'll send you a letter letting you know whether:

  • You're getting the discount automatically and you'll receive £150 credit into your energy account before the 31st March 2026, or
  • You need to contact the WHD helpline.

Broader Group:
If you are NOT in receipt of the Guaranteed Element of Pension Credit, but receiving means tested benefits and/or on low income, you may be eligible for the Broader Group Scheme.
Customers in Scotland who fall under the Broader Group will need to submit an application to receive the Warm Home Discount.
Successful applications will be approved and WHD payment applied before the 31st March 2026.
Applications received before the scheme closes will still be reviewed.

The Scottish Broader Group applications are now open at OVO, if you believe that you qualify for the Broader Group in Scotland then you can apply now.

Key dates for the Warm Home Discount for Customers in Scotland:

24 August 2025 was the qualifying date for Core Group 1 in Scotland.
If you met the eligibility criteria on this date you are eligible for the WHD.
If your benefits claim is backdated to this date or earlier, you may also become eligible for WHD.

Later this year the WHD helpline will open for the 2025 and 2026 scheme year and is for Core Group 1 customers in Scotland.

Between October 2025 and December 2025, letters will be sent to qualifying customers for Core Group 1.
The letter will confirm if you have qualified for an automatic WHD or advise you to call a helpline to check if you are eligible.

If you have not received a letter by mid-January 2026, but you think you should be eligible for WHD under Core Group 1, you will need to contact the WHD helpline when it opens later this year.

27 February 2026 is the deadline to contact the Warm Home Discount helpline if you are advised to get in touch in your letter.

 

22 replies

Rank 2
November 12, 2025

[OT1: I tried getting my Digital ID last week - the first pilot is for armed forces veterans like me. It was incredibly convoluted, failing at what was probably the last hurdle: matching my face to existing photo ID like driving licence and passport. So much for facial recognition! I might try again in daylight.]

Five years ago when I needed to do it for my EU Settlement status, the app on my iPhone was a nightmare exactly at that point. Then I used my friend’s Samsung at that time and I was able to finish the process. Maybe you are having the same issue.

Firedog
Super User
Super User
November 12, 2025

Maybe you are having the same issue.
 

I suppose it’s possible that some code from Brexit-era days has found its way into the shiny new Digital BritCard ID pass sign-up system, but I was in fact using a reasonably modern Samsung and a Windows PC at the time. I was rather hoping to be one of the first, but that ship has sailed, sadly.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |