Making a meter appoinment

Hey ​@Simon Gunther 

Sorry to hear this.

Have you been trying via phone or via webchat?

If this is to upgrade an old meter to a smart meter, you can also do this on your online account. Check out the topic below for more on how to complete this if so:

Do let us know, and keep us updated with how you get on with this.

From S. Gunther Acc no: 23882987. Despite many attempts I am being told my details don’t match account information. So the account information must be wrong. First time I’ve tried to set up account but it does mean I cannot arrange to fix my faulty meter by phone or online on webchat which I am supposed to do by tomorrow.

From S. Gunther Acc No: 23882987. Despite many attempts I am being told my details don’t match account information. So the account information must be wrong. First time I’ve tried to set up account but it does mean I cannot arrange to fix my faulty meter by phone or online on webchat which I am supposed to do by tomorrow.