I'm on emergency credit unable to top up

I’m Unable to create account

Hi ​@mayankx 

Do you not already have an account?
eg. Have you just moved in somewhere and not set up an OVO account yet?
Are you trying to use a previous tenants top-up card?

The number showing in that account box looks way too long to be an OVO account number. it looks like the number off a top-up card.

You will be best contacting the PAYG Support Team.

Use the green “give us a call” link in that message you posted, or see this for advice and contact methods:

Morning ​@mayankx and welcome to the OVO Forum.

Sorry to hear of the issues you experienced when trying to top up. If you weren’t aware already, there’s a new app and online account space to top up, and view your meter balances. This guide will show you how to get logged in, and how to navigate the new app / site:

If you’re not an OVO customer but are trying to complete a guest top up, this is still a feature but the procedure has changed slightly. This guide will show you how to do the guest top up:

Please let us know how you’re getting on, and if you’ve been able to top up.