how do I switch bank accounts for my account?

Howdy ​@Tilliemin ,

Sure thing! The easiest way is to delete the Direct Debit via the bank from your OLD account and then when OVO reaches out, use that to set up the new one with the preferred account.

Using the Current Account Switching Service? Don’t do the above! The Direct Debit will migrate over automatically as part of CASS so you don’t need to cancel it. Please leave it in place to avoid disruption.

Hey ​@Tilliemin 

Welcome to the Forum!

To change the bank details for Direct Debit, you’ll need to get in touch with the Support Team about this one. This is the only way to set up new Direct Debit details. Check out the topic below for the contact details for the Support Team, and they’ll get this changed over for you:

The following topic may also be helpful here:

Let us know how you get on.😊

As ​@Blastoise186 said when you switch banks they transfer all the payments for you using CASS - Current Account Switch Service. It was mandated by the government to enable people to switch accounts easily.

https://www.moneysupermarket.com/current-accounts/switching-bank-accounts/

Peter