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taitandrew8286
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May 31, 2025
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Had to delete my direct debit's due to fraud & I don't yet have a new bank card? Help!

  • May 31, 2025
  • 2 replies
  • 165 views

Hi in the past month I was attacked with fraud on my bank account and just realised that my bill for the month is due out and since this has happened to me this month I'm struggling to be able to pay my bill as at that time I had to delete my direct debits for any further fraudulent behaviour happening as confirmed by the bank and was seeing if my services could be kept on until next bill due date I'm which I can pay double as I'm now still waiting for a new bank card to arrive. Does anyone know if I can do this? 

Best answer by Abby_OVO

Hey ​@taitandrew8286 

 

Sorry to hear about that, but you’re doing the best thing and letting us know!

 

Blastoise186, one of our volunteers, has already left some really helpful advice here. There are plenty of options so while very understandable as it’s obviously a tricky situation, our Support Team will be able to help you.

 

If you are cancelling the Direct Debit in the meantime, I’d recommend getting that set back up as soon as possible after you’ve got everything else sorted out, but you can change to paying on demand while you sort everything with the bank. This article about our payment methods may be helpful, and I’ve also linked below to a few topics which may also be useful to you:

 

 

Let us know if you’ve got any other questions, or do reach out to the Support Team for further help.

2 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 31, 2025

Hey ​@taitandrew8286 ,

In this situation, I’d recommend you call 0800 069 9831 and explain the situation. The collections team will be able to help.

For now, please make a bank transfer to pay the outstanding bill(s) if you can. I’d recommend you restore the Direct Debit ASAP though.

Manual payment details as follows:

Account Name: OVO Energy Ltd Receipts

Account Number: 83683249

Sort Code: 20-00-00

Reference: Your OVO account number and postcode

If you can do that today, it’ll clear the outstanding balance.

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Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
June 2, 2025

Hey ​@taitandrew8286 

 

Sorry to hear about that, but you’re doing the best thing and letting us know!

 

Blastoise186, one of our volunteers, has already left some really helpful advice here. There are plenty of options so while very understandable as it’s obviously a tricky situation, our Support Team will be able to help you.

 

If you are cancelling the Direct Debit in the meantime, I’d recommend getting that set back up as soon as possible after you’ve got everything else sorted out, but you can change to paying on demand while you sort everything with the bank. This article about our payment methods may be helpful, and I’ve also linked below to a few topics which may also be useful to you:

 

 

Let us know if you’ve got any other questions, or do reach out to the Support Team for further help.

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