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Rank 1
Diaz123
Rank 1
Nov 10, 2026 11:05 AM UTC
Question

faulty blanket

Hi

I received my electric blanket on the weekend. It was working fine yesterday but is no longer switching on today.

Does anyone know who I contact regarding this as I was just directed to this page upon calling customer service.Thank you Sarah 

 

3 replies

Nukecad
Super User
NukecadSuper User
Super User
Nov 10, 2026 11:37 AM UTC

If you have been using it on the timed switch off then  you should click the switch to OFF before switching it back ON again.

They do send out a lot of these heated throws (they are not traditional electric blankets, they don’t get as hot as those)  and so by the law of averages some may (will) be faulty.

Mine worked fine all last winter, I haven’t plugged it in this winter yet.

Contacting customer support is the way to go if it is actually faulty

 

Out of beer error >>>> Recovering memory.
Rank 1
Diaz123Author
Rank 1
Nov 10, 2026 11:53 AM UTC

Thank you for your reply. 

I've tried that and it’s still not working.
 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
Nov 11, 2026 12:23 PM UTC

Hey ​@Diaz123 

 

Sorry to hear about this.

 

We don’t have access to accounts here at the Forum so you’ll have to get back in touch with the Support Team to have this sorted out. I’m sorry you were misadvised by them to contact us about this. I’ve fed this back to the team so they make sure this misinformation isn’t spread again.

 

Some of the throws have an auto-shutoff feature that turns the throw off after a certain period of time, if you could check that’s not on that’ll help the Support Team when they try to help with any further troubleshooting.

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