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Rank 1
Diaz123
Rank 1
Nov 10, 2026 11:05 AM UTC
Question

faulty blanket

Hi

I received my electric blanket on the weekend. It was working fine yesterday but is no longer switching on today.

Does anyone know who I contact regarding this as I was just directed to this page upon calling customer service.Thank you Sarah 

 

2 replies

Nukecad
Super User
NukecadSuper User
Super User
Nov 10, 2026 11:37 AM UTC

If you have been using it on the timed switch off then  you should click the switch to OFF before switching it back ON again.

They do send out a lot of these heated throws (they are not traditional electric blankets, they don’t get as hot as those)  and so by the law of averages some may (will) be faulty.

Mine worked fine all last winter, I haven’t plugged it in this winter yet.

Contacting customer support is the way to go if it is actually faulty

 

Out of beer error >>>> Recovering memory.
Rank 1
Diaz123Author
Rank 1
Nov 10, 2026 11:53 AM UTC

Thank you for your reply. 

I've tried that and it’s still not working.
 

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd