Does OVO have a 'Careline' phone number or similar for priority service customers?

Hi @Caino1978 and thanks for posting this. 

For you or anyone else asking this question, there is currently no dedicated contact number for ‘Careline’. However, we do things differently to other companies, and its called ‘account management’. It’s a new way of doing things, where groups of customers have a dedicated squad of zero carbon living advisors, including team members with technical backgrounds, coaches and more. It’s a self sufficient team, meaning there’s no passing you round from one department to another. When you call our Support team, you’ll get redirected to your dedicated squad. 

The hope is that there’s never a need to call, as our squads will be managing your accounts proactively, fixing anything that crops up, making contact with you if anything needs to be shared. It should all be proactive, it should be managed for you.  

This is being rolled out this year, so not all our customers are part of this yet.

It’s good to hear you’re already on the Priority Services Register.