Skip to main content
Answer

Bereavement FITS - Change of owner

  • July 17, 2023
  • 5 replies
  • 1848 views
J
Carbon Cutter*

Bereavement FITS

Hi there,  hoping someone can help advise if they have been in a similar situation. My father passed away in Novemeber last year and I have been trying to get the OVO Team to get the account put into my name (create an account and transfer) I filled in the transfer form but have had nothing back for months now. I called and called “your account is going to get created soon” but nothing. I just had a cheque sent to me in my fathers name. This is all becoming a little disressoing!

Kind regards,

Jon.

Best answer by Emmanuelle_OVO

Updated on 08/07/25 by Abby_OVO

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

‘We appreciate that calling us might not be something you want to do right now so instead, you can follow this link to fill out an online form. You can also contact our dedicated team via webchat, or send an email to bereavement@ovoenergy.com.

 

If you would like to speak with one of the team on the phone, you can call 0330 175 9683 Monday - Friday from 9am to 5pm.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • Your name and contact details (including your phone number and address)

  • Any details of the OVO account holder you might have – like their full name, postcode, or date of birth

  • The contact details for the executor or the person taking over the energy account (in case that won’t be you)

  • The meter readings from the home we supply, if you’re able to get them – here’s a helpful guide on how to read the meter and send the readings

 

If you're not the executor of the estate, you can still let us know the account holder has passed away. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.’

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

5 replies

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • July 17, 2023

Hi @JonR , not sure that I can be much help but there is a dedicated team on 0330 175 9683 or email bereavement@ovoenergy.com. You may already have these details I realise

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Abby_OVO
J
Carbon Cutter*
  • JonR
  • Author
  • Carbon Cutter*
  • July 17, 2023

Hi @JonR , not sure that I can be much help but there is a dedicated team on 0330 175 9683 or email bereavement@ovoenergy.com. You may already have these details I realise

Hi there,

Many thanks, I had reached out to the bereavement team already, many thanks though for this suggestion :)

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Answer
  • July 17, 2023

Updated on 08/07/25 by Abby_OVO

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

‘We appreciate that calling us might not be something you want to do right now so instead, you can follow this link to fill out an online form. You can also contact our dedicated team via webchat, or send an email to bereavement@ovoenergy.com.

 

If you would like to speak with one of the team on the phone, you can call 0330 175 9683 Monday - Friday from 9am to 5pm.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • Your name and contact details (including your phone number and address)

  • Any details of the OVO account holder you might have – like their full name, postcode, or date of birth

  • The contact details for the executor or the person taking over the energy account (in case that won’t be you)

  • The meter readings from the home we supply, if you’re able to get them – here’s a helpful guide on how to read the meter and send the readings

 

If you're not the executor of the estate, you can still let us know the account holder has passed away. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.’

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

Renewable Energy? Big Fan.
Jeffus
Abby_OVO
J
J
Carbon Cutter*
  • JonR
  • Author
  • Carbon Cutter*
  • July 18, 2023

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

 

 

Hi there,

 

Thank you, I completed and sent in the change of ownership form on the 17th of March……..

I have handed over and provided all the information, its just that no one has communicated with me, I have had no new account setup and on the phone calling in “its being done” and follow up emails - no response. I have carried out what was asked of me.

 

Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • July 19, 2023

Hi @JonR 

 

I’m really sorry to hear about this, the documents certainly should have been worked by now if submitted in March.

 

Let me have our Forum Support Team reach out to you about this to see what they can do to help with this. Look out for a Private Message here soon,  https://forum.ovoenergy.com/inbox/overview.

 

Currently Playing: She's Electric
Terms & ConditionsAccessibility statement