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Bereavement FITS - Change of owner

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  • JonR
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Bereavement FITS

Hi there,  hoping someone can help advise if they have been in a similar situation. My father passed away in Novemeber last year and I have been trying to get the OVO Team to get the account put into my name (create an account and transfer) I filled in the transfer form but have had nothing back for months now. I called and called “your account is going to get created soon” but nothing. I just had a cheque sent to me in my fathers name. This is all becoming a little disressoing!

Kind regards,

Jon.

Best answer by Emmanuelle_OVO

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

 

 

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BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
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  • July 17, 2023

Hi @JonR , not sure that I can be much help but there is a dedicated team on 0330 175 9683 or email bereavement@ovoenergy.com. You may already have these details I realise

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  • JonR
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  • Carbon Cutter*
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  • July 17, 2023
BPLightlog wrote:

Hi @JonR , not sure that I can be much help but there is a dedicated team on 0330 175 9683 or email bereavement@ovoenergy.com. You may already have these details I realise

Hi there,

Many thanks, I had reached out to the bereavement team already, many thanks though for this suggestion :)

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2566 replies
  • Answer
  • July 17, 2023

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

 

 

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J
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J
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  • JonR
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  • 2 replies
  • July 18, 2023
Emmanuelle_OVO wrote:

Hey @JonR,

 

I’m really sorry for your loss.

 

The following topic may have some helpful advice:

 

If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

 

 

With the FIT change of ownership the contact details for the team are as follows: 

 

 fits@ovoenergy.com or alternatively, you can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. Here is the change of ownership form.

 

 

I’ll ask internally to see what the best advice is in this scenario as I am currently unable to see advice specifically about FIT in the case of a bereavement and report back to this topic. 

 

I hope this helps. 

 

 

Hi there,

 

Thank you, I completed and sent in the change of ownership form on the 17th of March……..

I have handed over and provided all the information, its just that no one has communicated with me, I have had no new account setup and on the phone calling in “its being done” and follow up emails - no response. I have carried out what was asked of me.

 

Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • 1056 replies
  • July 19, 2023

Hi @JonR 

 

I’m really sorry to hear about this, the documents certainly should have been worked by now if submitted in March.

 

Let me have our Forum Support Team reach out to you about this to see what they can do to help with this. Look out for a Private Message here soon,  https://forum.ovoenergy.com/inbox/overview.

 

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