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Rank 3
salerio
Rank 3
Nov 12, 2026 9:55 PM UTC
Question

VWG email regarding new way to communicate with your car

Today I received an email informing me that CA was to use a new more reliable way to communicate with my Skoda Elroq.

The email stated I need do nothing. I plugged the car in as usual and the car began smart charging immediately something is never used to do (at 5pm anyway), after about 6% charge had been added I noticed the charge had stopped and I checked in the CA App. The App said the car was not plugged in!

I tried unplugging and plugging in again, no change. The car and the Skoda App both agreed the car was plugged in.

So the question is, was I just unlucky or is this something to do with the new more reliable method of communication. The previous method of communication has worked flawlessly for 14 months.

As I need the car fully charged tommorow I had to go and do a DC charge.

 

2 replies

Abby_OVO
Community Manager
Abby_OVO
Community Manager
Nov 13, 2026 10:17 AM UTC

Hey ​@salerio 

 

Sorry to hear this.

 

I checked in with the Charge team on this, they said it’ll be worth calling or emailing in with your account number so that they can check the connection and make sure there are no interventions. They said it could be a few things causing it to say unplugged, such as loss of communication with the car, location data not updating or the EV may need reconnecting to the system.

 

They’ll be able to help if any of these are causing the issue so please do reach out to the team directly. You can find the contact details for the team in the topic below:

 

 

Let us know how you get on.

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Rank 3
salerioAuthor
Rank 3
Nov 13, 2026 7:54 PM UTC

I have email’d the team as you suggested. I have tried to AC charge the car again this evening and monitored the CA App closely. Plugged in the car, started charging, CA appeared to stop the charge as it usually did, app reported Ready To Charge for an hour or so and then reported Not Plugged in again. As I have sufficient charge in the car today I will leave it over night and see what happens. If that doesn’t work well it might have to be a change in supplier...

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