Skoda 12v battery protection affecting Charge Anytime
After an anxiety-inducing week of trying to use Charge Anytime (pay as you go), I want to cancel it. My husband does a lot of miles so charges his Skoda Kodiaq PHEV very night.
It all worked perfectly the first night and we thought all was well. However since then, it’s been night after night of failed charges, achieving at most a 30% charge after being plugged in all night with a ready time set at 7am.
Our charger isn’t compatible so it is the EV itself that’s connected to the app. We have established (by checking the Skoda app) that the reason the last few attempts at charging haven’t worked properly has been due to the 12v battery protection kicking in and disabling remote services to protect the battery. Presumably OVO cannot therefore communicate with the car to re-initiate charging. It seems that the car doesn’t like being woken up multiple times whilst charging repeatedly starts and stops.
Anyway, my question is that having checked the T&Cs, I can see that the way to cancel is to remove the add on from my energy account. However it states:
“Note it may take up to 7 days to fully disconnect your EV or Charger from Charge Anytime, during which time data may still be collected from your EV and the charging of your EV may still be controlled.”
Will I still be able to manage charging through the OVO Charge app myself during this period, for example by urgent charging every day as soon as the car is plugged in so that we can get it fully charged? I am worried that during the interim period after I cancel up until the car is fully disconnected from Charge Anytime, we are going to be stuck with this problem with no way to over-ride the smart charging.
