Skip to main content
S
Rank 3
salerio
Rank 3
January 15, 2026
Solved

OVO Charge not smart charging anymore

  • January 15, 2026
  • 13 replies
  • 703 views

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate).

Best answer by Johnchisholm

Hi Blastoise 186

As you suggested I spoke with the Charge Anytime Team.  Very helpful clear explanation of problem.

The gap between plugging the car in and the est smart charge start was too large causing the car to go to sleep, not responding at the appropriate time causing the charge cycle to fail.

Solution: simply changed end time from 8am to 11 pm, plugged car in at 8pm Smart Charge started immediately hey presto problem solved.

thankyou

john

13 replies

Show previous replies
Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 26, 2026

Hey ​@Johnchisholm,

 

Just checking in to see if you’ve seen the message from ​@JeffUsher above? 

Renewable energy jokes never get old.
T
Newcomer
ToneDeaf
Newcomer
July 1, 2026

I am sceptical about my Kia Sportage (beta trial using a dumb charger) not responding due to entering a deep "sleep mode" whereas my Kia Connect app is always able to fully control the vehicle.

What I have noticed is that around the Ovo published charge start time, the vehicle fails to start charging and the app suddenly displays "charger not plugged in". I am convinced that the Ovo start charge command is causing this change of state. However, I am able to commence charging by demanding this via the Kia app and also get charged the 14p/kWh rate.

Therefore, my smart charging is currently being obtained by manual means.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    July 2, 2026

    Morning ​@ToneDeaf - have you asked Charge Anytime about this one? I’d recommend getting in touch with them to see what they suggest. Their email is ovocharge@ovo.com. If I get a suggestion internally I’ll let you know.

    Powered by the Sun
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd