OVO Charge app stopped communicating with my Hyundai (Hyundai Ioniq 5).

Hey ​@MRP,

I’ve reached out internally to see if this is a known issue and if it’s being worked on. I’ll let you know as soon as I hear back! If you have any screenshots or a screen recording of the issue happening, that would be really helpful to share with them! 

Hey ​@Snuggles,

Welcome to the community! 🎉 I’m excited to let you know that I’ve added an EV badge to your profile to show that you’re part of our awesome EV community!

I heard back from the Charge Anytime development team, and they’ve fixed the issue you mentioned in a new app update. Could you please check if you have version 4.4.2 installed? If you’re already on that version and are still facing any problems, just let me know, and I’ll be happy to reach out to them for you. 

Hey ​@MRP,

I heard back from the Charge Anytime development team, and they’ve fixed the issue you mentioned in a new app update. Could you please check if you have version 4.4.2 installed? If you’re already on that version and are still facing any problems, just let me know, and I’ll be happy to reach out to them for you. 

It would be useful if there was a notification when a newer version is available. I’ve just checked my OVO Charge app, and it was at 4.4.1, so I’ve manually updated it to 4.4.2.
In the settings for the app, I have notifications turned on.

Hey ​@HangNail999,

I’ve noticed that none of my apps let me know when there’s a new version available unless I go looking for them. It’s supposed to automatically prioritise updates overnight during our phone’s “downtime,” but that doesn’t always seem to happen.

For example, I currently have 53 updates waiting, which makes me wonder what’s going on with the automatic process!

I just reached out to one of our developers to see if we can add a feature that sends push notifications when a new version of the app is available. I’ll keep you posted once I hear back! 😊

I cannot recall which ones, but I’ve had some of the public charging apps post a message that an update is required when you open the app. However, that could be a bit annoying if you’re parked at the charger and need to update before using it. A notification would be better, if possible.

Just a heads up - I seem to recall that Apple doesn’t like it when iOS/iPadOS apps try to nudge/nag users to update an app. This feature might not be possible due to App Store Guidelines. Said apps are supposed to just auto-update via the App Store anyway… But it doesn’t always do them as reliably as I’d like… I’d suggest checking on a regular basis and just forcing them through immediately to bypass the issue.

Gotta give you all a quick warning though. Updating the apps WILL temporarily disable them completely until it’s done because of how iOS/iPadOS works (Android lets you keep going until the install is done before reloading the apps). Please make sure to save your work and finish up what you’re doing in those apps etc before starting the update as they’ll be force-restarted once they’re enabled again.

Luckily my phone is Android.

Hi ​@Chris_OVO, Thanks for chasing this up. This morning the app on play store updated to the latest version and I can confirm all is working well now. I was able to connect my Ionic 5 again and it is picking up smart charging as expected. 

My only additional feedback is from the very first contact, I informed this being an app issue but too many days were spent on pointing about gaps of beta-testing and/or issues with Hyundai and Kia Bluelink connection, instead of getting to the root cause that something changed in the app and it stopped all beta vehicles to connect. I am happy that your tech team found the issue and updated the app quickly once they were aware. 

All good for now and thanks for getting it sorted. 

Regards

Mihir   

​@HangNail999 It can happen on any operating system, no matter the brand, so it's always a good idea to keep an eye out for updates! I’ve shared your feedback about a notification system, and it's definitely being considered. Stay tuned for more updates! 😊

​@MRP I’m so glad to hear that a simple update did the trick! I was actually dealing with a similar issue earlier today in another thread. Once we realised it was affecting more than one person, we had the chance to compare our data and figure out what was going on. Luckily, it was just a software update that needed to be applied! 

As you can see from the conversation above, we’re working on improving how we communicate about software updates, since it can sometimes be a bit confusing. Thanks for sharing that you’re back to smart charging, that's great news!