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OVO Charge App not connecting to my EVEC VEC01 Charger

  • July 3, 2026
  • 4 replies
  • 20 views
S
Rank 1

Hi All

 

I wonder is someone could help me.  I’ve have been trying to connect the OVO Charge App to my EVEC VEC01 charger for several weeks now but keep getting an error message.  I am not sure if I am missing something really simple or if it is something more than that.  The app is also saying that it is not able to connect direct with our cars (Jag IPACE and Peugeot 2008) for some reason - so that’s not helping.

 

I have completed the update on the EVEC app and have also rebooted my charger several times.  We also have a smart meter at home that gives 30 minute readings.

 

As you can imagine I am getting really frustrated now with the whole situation as it should work.  Any help would be appreciated.


Thanks Sarah​​​​​

4 replies

W
Rank 6
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I don’t see either Peugeot or Jaguar on the list of compatible EVs, which would explain why the app cannot connect directly:

https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

 

For the charger, have you checked the serial number is compatible, and then followed the firmware update instructions here: https://evec.co.uk/ovo-charge-anytime-evec-charger/ ?

S
Rank 1
  • Sezlou71
  • Author
  • Rank 1
  • July 3, 2026

Hi  thanks for the reply.  I have now contacted EVEC, OVO and the company who installed the charger as it looks like its an older model which is not compatible.  I was sold it as a compatible charger - so will be taking this further.  Sarah

W
Rank 6
Forum|alt.badge.img+1

So your serial number is lower than VEC240700501?  That’s a pain!

S
Rank 1
  • Sezlou71
  • Author
  • Rank 1
  • July 3, 2026

Yes - it starts with 2311.  Looks like it’s a really old charger that has been installed.  I only bought it in March 2025 - so very annoyed.  Got in touch with EVEC, OVO and now also the company that installed it.  Hope they can help get it sorted!

 

Can’t continue pay 21 per KWh for charging overnight when it could be 4p!!!

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