Omho charger ‘issues with charging’

To build on above, the app is clearly showing the charging as percentage is increasing! No smart charging with issues apparently.

Hi I have a hyundai kona ev 2022 model changing via ohme charger.  What i do is once I plug car in and it starts to charge i stop charging in hyundai app. Then within 30 min ovo app detects car and takes control of car. This way I get car charged at discount level. Worth a try to see if it works for you.

Hey ​@Robbo4962,

I’ve reached out to the team to see if they’ve come across this issue before or if they've had similar reports. I’ll keep you posted as soon as I hear back from them. They might ask you to get in touch with them directly to take a closer look at things, but don’t worry, I’ll make sure to keep you in the loop. 

Also, Chaoselite shared a fantastic suggestion that you might want to try if you haven't had a chance to yet. 😊

Hey ​@Robbo4962,

The team has came back with some thoughts: 

It seems like there might be a location issue with the car. It probably hasn’t updated its GPS since arriving home, so while it can still accept power to charge, it won’t do so as a smart charge. I suggest trying to remove the Audi from the app and then re-adding it, along with checking all the GPS settings. 

If that doesn’t solve the problem, please have them reach out to us directly. We’d be happy to run some additional checks and help escalate the matter if needed.

If you can try removing the car as they’ve suggested above and if you’re still having issues then reach out to the team on 0330 175 9678 or chargeanytime@ovo.com.

Yes I have tried multiple times to do that.