New Renault 5, Pod Point and Ovo Charge Anytime - cannot smart charge

Ooh. We also have a Renault 5 - very happy with the car, However, I have been going round in circles too trying to get a Smart Charge from Octopus with my Zappi charger. I’ve been charging from our solar panels this week thankfully. I hope someone can advise.

​@Marcel Bertie trying to fathom out why mine doesn’t work and have noted this on the MyRenault app “Please note that your vehicle must be in a network coverage zone when activating and using your connected services”. I’m not certain mine is a particularly good zone. How about yours?

Hi, it's at home so it should be. That said my mobile can be sketchy, though I've had wi fi on as well and the car is able to access that. Confused! 😁

Good luck!

Not sure this is solved yet !!!

Just a tip. Renault is kinda weird with getting Connected Services going. You may need to temporarily move the vehicle somewhere else for a few hours - ideally somewhere with a decent signal - to force it to refresh the status and activate any services.

Other than that? I’d chat to the team - 0330 175 9678 or chargeanytime@ovo.com so they can pull diagnostics.

Ooops! Thanks!

Great, I'll try that. Thanks

No worries. The team on that line can only help with Charge Anytime stuff, but they’re really good and are often pretty fast to answer calls because that’s the only thing they deal with. Say hi to them for me! :)

Hehehe… Technically I could have fixed that… At the cost of Voice of Bradley… :D

Hey ​@Marcel Bertie,

A warm welcome to our community ✋🏻 I’ve given you one of our EV badges for your profile to show you’re an EV owner to other users. 

I’m not sure if this will help, but I've noticed that Renault's connected services have sometimes blocked smart charging. I’ve added a link below with some steps you can try on your car’s infotainment system, fingers crossed that it helps. It’s interesting that both you and ​@juliamc are facing similar issues even with different setups and suppliers. I’ll reach out to someone on the Charge Anytime team to see if they’ve come across this before and if they can share any helpful tips. And remember, you can always give them a call or jump into a live chat! They can look into your account and data to provide you with more detailed help.​

Thats great stuff, I'll try later and see what happens! Cheers

Not sure if it is relevant in your case - there are a lot of ducks to get in a row and it’s not always easy to find out which is out of line! - but I had a very similar problem recently with my new EV and charger. My car is an Audi, supported by OVO, but charger is Ohme, which is not. So, set up car with Charge Anytime account, and everything seemed to communicate fine. CA app could see state of car charge, etc. However, it would not smart-charge. Turned out that when I first set up my CA account, I did not specify my location accurately enough and so the CA system did not recognise that it was my car that was charging. The CA team reset my account so that I could re-enter my location, and having done so it all burst into life.

I mention this not because it is a definite diagnosis of your problem but it is something to bear in mind that you might not suspect.

Ah right, that does seem very similar to the issues that I have. Not helped by the glitchy Renault app!

I'll give it a go.

Thanks ☺️