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Rank 1
david19guy
Rank 1
January 31, 2025
Solved

Mercedes Me and Charge Anytime issues- Not receiving verification code

  • January 31, 2025
  • 42 replies
  • 1852 views

The app was working fine for a few months, but today I received a notification that the car was not connected to the app and needed to be reconnected. I tried to reconnect, but I am not receiving an email from Mercedes with the verification code. I have not encountered this issue before. I have checked my Mercedes me login, email, and junk folder. Do you have any other suggestions?

    Best answer by Tiddy

    Updated on 10/02/26 by Abby_OVO

     

    To update all Forum Members who are part of the Mercedes / Beta Pilot:

     

    This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

     

    If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

     

    We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

     

    You can exit the Mercedes Beta Pilot at any time by taking the following steps:

     

    • Open the OVO Charge app
    • Click on the "Account" tab in the bottom right
    • Click on the User icon in the top left
    • Click the "Delete account" link
    • Select a reason for leaving and click "Continue"
    • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
    • Note: You will still be credited for any smart charging that you have done up to this point

    My Mercedes app works now, and I can reconnect to the OVO charge anytime, thank you all for useful comments 

    42 replies

    D
    Newcomer
    drawilliams
    Newcomer
    January 31, 2025

    I’m having exactly the same issue today… all the apps are up to date, etc.  Just no verification email…. super frustrating.

      D
      Rank 1
      david19guyAuthor
      Rank 1
      January 31, 2025

      I’m having exactly the same issue today… all the apps are up to date, etc.  Just no verification email…. super frustrating.



      so frustrating, having to charge at full rate right now as my car randomly dropped off the app.

       

      i spoke to Mercedes just now and they have said it’s an OVO issue. 

        D
        Newcomer
        drawilliams
        Newcomer
        January 31, 2025

        I’m having exactly the same issue today… all the apps are up to date, etc.  Just no verification email…. super frustrating.



        so frustrating, having to charge at full rate right now as my car randomly dropped off the app.

         

        i spoke to Mercedes just now and they have said it’s an OVO issue. 

         

        I suspect it’s because Mercedes Me doesn’t appear to offer a ‘login with TAN code’ option anymore ….. and the Charge Anytime app development team didn’t get the memo..

          R
          Newcomer
          rachelkelly71
          Newcomer
          January 31, 2025

          I’ve got same issue - deleted car and tried to re-add, not receiving verification code.  I changed my email on Mercedes Me and got a verification code straight away.

          D
          Newcomer
          drawilliams
          Newcomer
          January 31, 2025

          I’ve got same issue - deleted car and tried to re-add, not receiving verification code.  I changed my email on Mercedes Me and got a verification code straight away.

          So did that solve it for you? Able to log in to Charge Anytime now?

          D
          Rank 1
          david19guyAuthor
          Rank 1
          January 31, 2025

          I just tried this and it did not work for me!

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          January 31, 2025

          Possibly related: https://status.enode.com/incidents/01JJYPX05P14F7NBFPH7XXB9DJ

          I will alert the Forum Moderators immediately and the Charge Anytime team ASAP but this may take some time to investigate. Please bear with me.

          Temporarily tagging answer for now - we’ll keep you posted!

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            T
            Newcomer
            Tiddy
            Newcomer
            January 31, 2025

            This morning my dashboard on charge anytime app shown that their connection with my car has expired, I tried to reconnect many times but I could not get 6 digits from Mercedes app ( I seem to me like kaluza could not recognize my car’s  app, I never received text or email to get 6 digits for further process), I do not know what to do, also I could not set charge my car from my vehicle’s app, note that my car is Mercedes 250+ full electric, thank you

            D
            Newcomer
            DDwyer
            Newcomer
            January 31, 2025

            I received an email from Mercedes advising they’re changing their Data Protection rules from 26 Feb earlier today and at the same time I received a notification from the OVO app saying that my car is no longer connected to the anytime app. My friend has had the EXACT same issue today. Does Amy know what’s happened or how I fix. Have tried all the suggested fixes but nothing works. Thank you

              G
              Rank 3
              gdebruin
              February 1, 2025

              Same issue here. Any solution yet?

              Show more replies
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