Kia EV3 and OVO App

I can’t believe that I am back on the OVO forum trying to resolve an issue with OVO! 

I have just spent over an hour looking at the OVO web site (I am an OVO acc holder) and reading all the good news about EV charging and the great deals that are offered.  I called and spoke to an operative and he confirmed that my car, a Kia EV3, registered this year, is valid and can take advantage of the improved tariff.  I checked on the web site and it also shows and EV3 as being suitable.  So, I set up the add on to my account.  All good.  Then I go onto the OVO Charge app (which is the only way to set up charging, it seems), set up my car and it says that, at this time, only the EV6 is recognised!!!!!!!!!  Really?  So the OVO site says that everything works with EV3, the person at OVO said that it works with EV3, the OVO site allowed me to set up the add on to my account but actually it doesn’t work at all.

Having already read a bit, I can see that the moderators will come back and say “not our fault, Gov, blame Kia”.  If that’s the case, why list Kia as being compatible on the OVO site?  Say that they are not compatible and maybe that will push Kia into taking whatever action needs to be taken.

It is just SO annoying, you spend hours setting all these things up and then it doesn’t work and you are left feeling cheated because these tariffs are offered but, although they may work for some, they don’t work for all.

And don’t ask what charger I have!  I have an OHME, which was the one recommended by OVO when I got my first EV four years ago but now everyone says is awful.